Technical Support Manager
Begin your Composites One career today! Position Overview: This role is a customer-facing composites applications position and is not an IT or software support role . The Technical Support Manager supports technical sales and market development by working directly with customers on composite materials, closed-mold manufacturing processes, and application-specific solutions. The role partners closely with Sales to evaluate customer manufacturing environments, recommend appropriate materials and processes, and support implementation in real-world production settings. The ideal candidate brings hands-on experience in composite manufacturing, a strong understanding of resin systems, fiber reinforcements, and processing methods, and enjoys working directly with customers to solve material and process-related challenges. Key Responsibilities: Develop and manage market segment strategies, programs, and key customer relationships. Act as a technical consultant to align marketing, sales, and segment-specific initiatives. Gather customer requirements and deliver customized technical solutions and support. Create quotes and bids for customized or non-standard products and services. Evaluate customer systems for successful integration of company products. Prepare sales support materials, including proposals, contracts, and SLAs. Introduce, demonstrate, and promote new and existing products and services. Conduct market research and competitive analysis to inform strategy and tactics. Identify new product opportunities using existing technologies. Analyze and optimize market segment program effectiveness. Collaborate with Sales on customer-focused programs to drive ROI and sell-through. Forecast customer needs to support budgeting and program development. Deliver product training to internal teams and customers. Expected Skills and Qualifications: Minimum of 2 years of experience in Advanced Composites Manufacturing. Minimum of 2 years of experience with Closed Mold Manufacturing processes. Bachelor’s Degree in Composites Engineering or a related field. Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods. Proven ability to support or drive technical sales and customer engagement. Proficient in MS Office applications, particularly Word and Excel. Valid driver's license required. Preferred Skills and Qualifications: Experience with sales promotion techniques within the composites market. Familiarity with SAP or similar enterprise resource planning systems. Experience with Microsoft 365 and Outlook email platform. Demonstrated success in technical sales or customer-facing roles. Location & Travel: Primarily remote; candidates should be located in or near the Northeast region. Must be willing and able to travel within the assigned territory and nationally, up to 75%, depending on home location, to engage with customers, attend industry events, and support field operations. Pre-Employment Requirement: Employment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles. The annual base salary range for this position is $115,000 - $140,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package. Discover a Fulfilling Career: At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth. We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things. Respect, Teamwork, and Communication are Woven into our Core Values: Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us. Benefits : Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here . Commitment to Diversity, Equity, and Inclusion At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation. ADA Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at [email protected] .