Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL
Job Description:
• Conduct deep-dive root cause analysis for escalated technical issues
• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Diagnose and resolve HL7 and API failures
• Translate sophisticated technical findings into actionable, developer-ready bug reports
• Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams
Requirements:
• B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
• 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude
• Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
• Must be able to flex your work to meet the needs of the team and our clients.
• Expert level in writing MySQL queries
• Strong working knowledge of HL7 and APIs
• Ability to parse through application logs to trace a request through the stack
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Technical documentation and knowledge transfer opportunities
jobjob
• Conduct deep-dive root cause analysis for escalated technical issues
• Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
• Diagnose and resolve HL7 and API failures
• Translate sophisticated technical findings into actionable, developer-ready bug reports
• Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams
Requirements:
• B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
• 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude
• Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
• Must be able to flex your work to meet the needs of the team and our clients.
• Expert level in writing MySQL queries
• Strong working knowledge of HL7 and APIs
• Ability to parse through application logs to trace a request through the stack
Benefits:
• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Technical documentation and knowledge transfer opportunities
jobjob