Technical Support Engineer, Tier 2
Job Description: • Respond to and resolve escalated technical support inquiries from customers, ensuring timely and effective issue resolution. • Collaborate closely with Tier 1 Support Representatives to provide in-depth technical assistance and guidance. • Diagnose and troubleshoot complex software issues related to our healthcare SaaS applications, utilizing your familiarity with Angular, .NET, and SQL Server. • Analyze and debug software defects, documenting solutions and best practices for future reference. • Collaborate with cross-functional teams, including Development, QA, and Product Management, to address technical challenges and enhance product quality. • Contribute to the creation and maintenance of support documentation, knowledge base articles, and troubleshooting guides. • Participate in on-call rotations to provide after-hours support when required. • Proactively identify areas for process improvement and propose solutions to enhance the support experience for both customers and internal teams. Requirements: • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). • Minimum of 2 years of experience in technical support or application support roles, preferably within a SaaS environment. • Familiarity with Angular, .NET, and SQL Server, with the ability to analyze, troubleshoot, and debug complex software issues in these technologies. • Experience working in the healthcare industry or with healthcare-related software is a plus. • Relevant certifications (e.g., Microsoft certifications, Angular certifications) are a plus. • Familiarity with Microsoft Azure cloud services is a plus. Benefits: • Health insurance • 401(k) plan • Paid time off • Remote work options • Professional development opportunities Apply tot his job