Technical Support Engineer (Night Shift)
Introduction to Symbotic
Symbotic is a pioneering automation technology leader that is revolutionizing the supply chain with its cutting-edge, AI-powered robotic and software platform. Our mission is to reimagine the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. By applying next-gen technology, high-density storage, and machine learning, we enable companies to move goods with unmatched speed, agility, accuracy, and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for our customers.
About the Role
We are seeking a highly skilled and motivated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a hands-on role in ensuring the proper operation of the Symbotic system at our clients' sites. You will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests. Your expertise will be crucial in problem resolution, and you will work closely with our technical teams to enhance client relationships by providing timely feedback and response to issues and concerns.
Key Responsibilities
Evaluate documented resolutions and analyze trends to prevent future problems
Field incoming help requests from end users through various channels, including telephone, email, Skype, and online CRM
Apply diagnostic utilities to aid in troubleshooting and resolve complex technical issues
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure problems have been adequately resolved
Perform post-resolution follow-ups to help requests and ensure customer satisfaction
Develop help sheets and knowledge base articles for end users to promote self-service and reduce support requests
Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure
Provide on-call support coverage for customers to ensure timely response to critical issues
Other duties as assigned to support the growth and success of the company
Essential Qualifications
To be successful in this role, you will need:
A Bachelor's degree in Controls Engineering or a directly related field
Exceptional customer service orientation for both internal and external customers
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
Experience with VMWare or other server/desktop virtualization platforms and management
Experience with Server and Storage Array hardware and Active Directory
Experience with TCP/IP based networks, protocols, and troubleshooting
Experience with tools such as packet sniffers, network probes, command line debug
Experience with Windows OS and Linux patching
Good command of Linux shell and scripting
Extensive application support experience - either in office, in field, or both
Experience using SQL with the ability to create and/or modify SQL scripts
Proven analytical and problem-solving abilities
Strong documentation skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Preferred Qualifications
While not required, the following qualifications are highly desirable:
Previous controls design experience creating GUIs and HMIs using appropriate software packages
Experience with ISC DHCP, BIND, and server BIND configuration
Motion control including tuning, programming, and debugging of servos and VFDs
Allen Bradley ControlLogix Processors
Additional programming languages or PLC environments, such as Ladder Logic, Structured text, Function block, SFC, C
Scripting languages and data log analysis
Experience with Windows OS and Linux patching
Skills and Competencies
To excel in this role, you will need to possess:
Strong technical skills and knowledge of computer systems, networks, and software applications
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong customer service skills and ability to work with diverse customer groups
Ability to adapt to changing priorities and deadlines
Strong attention to detail and ability to maintain accurate records
Career Growth Opportunities
Develop your technical skills and knowledge through training and mentorship
Take on additional responsibilities and contribute to the growth and success of the company
Collaborate with cross-functional teams to drive innovation and improvement
Pursue career advancement opportunities within the company
Work Environment and Company Culture
A supportive and inclusive work environment
Opportunities for professional growth and development
A competitive salary and benefits package
A dynamic and innovative work environment
Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
A competitive salary reflecting your skills and experience
Comprehensive health, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off and holidays
Opportunities for professional growth and development
Recognition and rewards for outstanding performance
Conclusion
If you are a motivated and skilled technical professional looking for a challenging and rewarding role, we encourage you to apply for the Technical Support Engineer position at Symbotic. With our innovative technology, collaborative work environment, and commitment to customer satisfaction, we offer a unique and exciting opportunity for career growth and development. Apply today and join our team of innovators, collaborators, and pioneers who are shaping the future of supply chain automation!
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
Symbotic is a pioneering automation technology leader that is revolutionizing the supply chain with its cutting-edge, AI-powered robotic and software platform. Our mission is to reimagine the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. By applying next-gen technology, high-density storage, and machine learning, we enable companies to move goods with unmatched speed, agility, accuracy, and efficiency. As the backbone of commerce, the Symbotic platform transforms the flow of goods and the economics of supply chain for our customers.
About the Role
We are seeking a highly skilled and motivated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a hands-on role in ensuring the proper operation of the Symbotic system at our clients' sites. You will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests. Your expertise will be crucial in problem resolution, and you will work closely with our technical teams to enhance client relationships by providing timely feedback and response to issues and concerns.
Key Responsibilities
Evaluate documented resolutions and analyze trends to prevent future problems
Field incoming help requests from end users through various channels, including telephone, email, Skype, and online CRM
Apply diagnostic utilities to aid in troubleshooting and resolve complex technical issues
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Test fixes to ensure problems have been adequately resolved
Perform post-resolution follow-ups to help requests and ensure customer satisfaction
Develop help sheets and knowledge base articles for end users to promote self-service and reduce support requests
Perform ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure
Provide on-call support coverage for customers to ensure timely response to critical issues
Other duties as assigned to support the growth and success of the company
Essential Qualifications
To be successful in this role, you will need:
A Bachelor's degree in Controls Engineering or a directly related field
Exceptional customer service orientation for both internal and external customers
Experience with supporting systems remotely by connecting to various system types via Remote Desktop, SSH, browser, etc.
Experience with VMWare or other server/desktop virtualization platforms and management
Experience with Server and Storage Array hardware and Active Directory
Experience with TCP/IP based networks, protocols, and troubleshooting
Experience with tools such as packet sniffers, network probes, command line debug
Experience with Windows OS and Linux patching
Good command of Linux shell and scripting
Extensive application support experience - either in office, in field, or both
Experience using SQL with the ability to create and/or modify SQL scripts
Proven analytical and problem-solving abilities
Strong documentation skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Preferred Qualifications
While not required, the following qualifications are highly desirable:
Previous controls design experience creating GUIs and HMIs using appropriate software packages
Experience with ISC DHCP, BIND, and server BIND configuration
Motion control including tuning, programming, and debugging of servos and VFDs
Allen Bradley ControlLogix Processors
Additional programming languages or PLC environments, such as Ladder Logic, Structured text, Function block, SFC, C
Scripting languages and data log analysis
Experience with Windows OS and Linux patching
Skills and Competencies
To excel in this role, you will need to possess:
Strong technical skills and knowledge of computer systems, networks, and software applications
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Strong customer service skills and ability to work with diverse customer groups
Ability to adapt to changing priorities and deadlines
Strong attention to detail and ability to maintain accurate records
Career Growth Opportunities
Develop your technical skills and knowledge through training and mentorship
Take on additional responsibilities and contribute to the growth and success of the company
Collaborate with cross-functional teams to drive innovation and improvement
Pursue career advancement opportunities within the company
Work Environment and Company Culture
A supportive and inclusive work environment
Opportunities for professional growth and development
A competitive salary and benefits package
A dynamic and innovative work environment
Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
A competitive salary reflecting your skills and experience
Comprehensive health, dental, and vision insurance
401(k) retirement savings plan with company match
Paid time off and holidays
Opportunities for professional growth and development
Recognition and rewards for outstanding performance
Conclusion
If you are a motivated and skilled technical professional looking for a challenging and rewarding role, we encourage you to apply for the Technical Support Engineer position at Symbotic. With our innovative technology, collaborative work environment, and commitment to customer satisfaction, we offer a unique and exciting opportunity for career growth and development. Apply today and join our team of innovators, collaborators, and pioneers who are shaping the future of supply chain automation!
We Want to Hear From You!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now