Technical Support Engineer (Level 1/2)

We are looking for a Technical Support Engineer to join our team supporting radiology and imaging networks across the DACH region. You will be working directly with hospitals, radiology departments, and clinical IT teams to keep mission-critical systems running.What You'll Be DoingCustomer-Facing Technical OwnershipAct as the primary technical support contact for clinics, radiology departments, and hospital IT teamsDeliver remote troubleshooting, analysis, and resolution for production issues, ensuring uptime and performance while maintaining customer SLAsProvide structured case management aligned with escalation and incident processes used in enterprise healthcare environmentsApplication & Integration SupportTroubleshoot interoperability across RIS, PACS, EHR, and clinical applicationsInvestigate HL7 v2.x, DICOM workflows, FHIR APIs, and REST-based integrationsConfigure and validate data mapping and transmission across systemsInfrastructure & Platform DiagnosticsAnalyze logs, config files, and network behavior to diagnose stability issuesTroubleshoot TCP/IP, DNS, routing, and firewalls in Windows/Linux environmentsWork with Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)Operational ExcellenceManage cases aligned with enterprise SLAs and escalation processesContribute to upgrades, release validation, and on-call/weekend coverageMaintain SOPs and knowledge base articles for repeatable troubleshootingRequirementsWhat You BringFirst experience in healthcare IT or application support, ideally with RIS/PACS platformsHands-on experience with HL7 v2.x, DICOM, and FHIR/REST-based healthcare interoperabilityLinux & Windows troubleshooting; basic database querying (MSSQL/MySQL)Networking fundamentals and protocol-level diagnostics; cloud exposure (AWS/GCP/Azure)Familiarity with containerized environments, such as Kubernetes, Docker, REST APIs, and authentication flows (SSO/OAuth/Keycloak)Experience with tools such as Jira Service Management, HL7 Inspector, Mirth/Cloverleaf, SQL Studio, and WinSCPProfessional proficiency in English (C1+) and German (B1+) mandatory, additional languages (French, Spanish, Dutch) a strong plusBenefitsWe're a fast-growing, AI-driven medical software company in the wake of a recent merger, meaning this is a pivotal moment to join You'll be joining a highly skilled, international team spread across multiple regions, made up of people who are invested in doing great work and in each other's successFlexible working hours and up to 100% remote work within GermanyA competitive compensation and benefits package We are looking forward to getting to know you!

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