Technical Support Engineer for European FinTech SaaS (Python/FastAPI/Supabase)
We operate a specialized financial chatbot SaaS serving institutional clients across Europe. Our lean, efficient structure (CTO + sales partner) has achieved strong product-market fit with enterprise clients in the financial sector who value stability, security, and responsive support.
Our product helps finance professionals streamline their workflows through AI-powered assistance, and we're now looking for a reliable technical partner to ensure continued excellence in service delivery.
## Tech Stack
- **Frontend:** Lovable (React/TypeScript)
- **Backend:** Python FastAPI hosted on Railway
- **Database:** Supabase (PostgreSQL)
- **Clients:** Financial professionals and institutions across Europe
## The Role
We're seeking a technical support engineer who can serve as both our maintenance backbone and a reassuring presence for our institutional clients. This is a long-term partnership role, not a one-off project.
### Core Technical Responsibilities
- Monitor system health, performance, and uptime
- Handle bug fixes and minor feature updates
- Manage deployments and Railway/Supabase infrastructure
- Respond to technical incidents (SLA: 24-48h for critical issues)
- Maintain documentation, runbooks, and system knowledge base
- Implement preventive measures to avoid recurring issues
- Conduct regular system audits and optimization
- Participate in occasional technical reassurance calls with institutional clients
- Provide professional, detailed incident reports when needed
- Represent our technical reliability and expertise to stakeholders
- Answer client technical questions with clarity and confidence
## What We're Looking For
### Must Have
- **3+ years professional experience** with Python/FastAPI in production environments
- **Hands-on experience** with Supabase or PostgreSQL
- **DevOps mindset:** monitoring, logging, incident management, system reliability
- **Fluent English** (written and spoken) for client interactions
- **European timezone** (±2 hours from CET preferred for overlap)
- **Autonomous work style:** You take ownership and initiative
- **Professional communication:** Comfortable speaking with institutional clients
### Nice to Have
- Experience with React/TypeScript or Lovable platform
- French or German language skills
- Previous SaaS maintenance or support experience
- Experience with monitoring tools (Sentry, DataDog, etc.)
## Working Arrangement
- **Hours:** 5-10 hours/week initially (retainer basis), scalable based on needs
- **Schedule:** Flexible hours, with defined availability windows for urgent issues
- **Location:** Fully remote
- **Contract Duration:** Long-term partnership (4+ months initial commitment)
- **Communication:** Async-first (Slack/Whatsapp/Email) + weekly 20min sync call
- **Start Date:** April 2026
## Compensation
• *Depending on experience and skills match.
## How to Apply
Please submit a proposal that includes:
1. **Your experience** with our specific tech stack (Python/FastAPI, Supabase, Railway)
2. **Examples of previous maintenance/support roles** - especially B2B or enterprise SaaS
3. **Your typical response time** for urgent production issues
4. **Your comfort level** with client-facing communication and technical presentations
5. **Your availability:** hours per week and timezone
6. **At least one reference** from a previous maintenance or support contract
Apply Now
Apply Now
Our product helps finance professionals streamline their workflows through AI-powered assistance, and we're now looking for a reliable technical partner to ensure continued excellence in service delivery.
## Tech Stack
- **Frontend:** Lovable (React/TypeScript)
- **Backend:** Python FastAPI hosted on Railway
- **Database:** Supabase (PostgreSQL)
- **Clients:** Financial professionals and institutions across Europe
## The Role
We're seeking a technical support engineer who can serve as both our maintenance backbone and a reassuring presence for our institutional clients. This is a long-term partnership role, not a one-off project.
### Core Technical Responsibilities
- Monitor system health, performance, and uptime
- Handle bug fixes and minor feature updates
- Manage deployments and Railway/Supabase infrastructure
- Respond to technical incidents (SLA: 24-48h for critical issues)
- Maintain documentation, runbooks, and system knowledge base
- Implement preventive measures to avoid recurring issues
- Conduct regular system audits and optimization
- Participate in occasional technical reassurance calls with institutional clients
- Provide professional, detailed incident reports when needed
- Represent our technical reliability and expertise to stakeholders
- Answer client technical questions with clarity and confidence
## What We're Looking For
### Must Have
- **3+ years professional experience** with Python/FastAPI in production environments
- **Hands-on experience** with Supabase or PostgreSQL
- **DevOps mindset:** monitoring, logging, incident management, system reliability
- **Fluent English** (written and spoken) for client interactions
- **European timezone** (±2 hours from CET preferred for overlap)
- **Autonomous work style:** You take ownership and initiative
- **Professional communication:** Comfortable speaking with institutional clients
### Nice to Have
- Experience with React/TypeScript or Lovable platform
- French or German language skills
- Previous SaaS maintenance or support experience
- Experience with monitoring tools (Sentry, DataDog, etc.)
## Working Arrangement
- **Hours:** 5-10 hours/week initially (retainer basis), scalable based on needs
- **Schedule:** Flexible hours, with defined availability windows for urgent issues
- **Location:** Fully remote
- **Contract Duration:** Long-term partnership (4+ months initial commitment)
- **Communication:** Async-first (Slack/Whatsapp/Email) + weekly 20min sync call
- **Start Date:** April 2026
## Compensation
• *Depending on experience and skills match.
## How to Apply
Please submit a proposal that includes:
1. **Your experience** with our specific tech stack (Python/FastAPI, Supabase, Railway)
2. **Examples of previous maintenance/support roles** - especially B2B or enterprise SaaS
3. **Your typical response time** for urgent production issues
4. **Your comfort level** with client-facing communication and technical presentations
5. **Your availability:** hours per week and timezone
6. **At least one reference** from a previous maintenance or support contract
Apply Now
Apply Now