Technical Support Engineer
iManage is dedicated to Making Knowledge Work™. As a Technical Support Engineer, you will analyze and resolve complex software issues while collaborating with internal teams and clients to ensure success. Responsibilities Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments Developing and maintaining a deep technical knowledge of our iManage product suite Effectively collaborating with customer engineers and system integrators to support complex system deployment projects Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions Proactively assisting customers and internal teams to avoid or reduce problem occurrence Skills A Bachelor's degree in Computer Science or Information Technology An advanced Knowledge of mobile connectivity solutions including Apple iOS application The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues A working knowledge of SQL database technologies Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script MCSE, MCP or MCSA certification Benefits Comprehensive Health/Vision/Dental/Life Insurance 401k Retirement Savings Plan with a company match up to 4% Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave Flexible time off policy to take the time off that I need Multiple company wellness days each year to prioritize mental health and well-being Access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources Company Overview iManage provides work product management solutions. It was founded in 1995, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship iManage has a track record of offering H1B sponsorships, with 1 in 2026, 16 in 2025, 16 in 2024, 18 in 2023, 18 in 2022, 20 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.