Technical Support Engineer

Our belief:At SOLPLANET, we are driven by a simple idea: solar for everybodyWe strive to create the best possible experience for distributors, installers and end usersThat´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are:Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, and energy management solutionsAISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and ChinaWith 25 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wideAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service providerOur team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every dayHow you´ll help us:As a Technical Support Engineer, you will Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network.Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty Deliver online or onsite training to customers such as distributors and installers.Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet’s product roadmap.Work closely with Solplanet’s service teams and service partners in HQ and middle east to assist our customers in the after-sales phase.RequirementsYour background and skills:Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. Fluent in Arabic and business fluent in English.In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.Ability to work independently and focused in a dynamic, fast-paced environment.Quick learner with desire to deepen knowledge in the renewable energy industry.Prior work experience in a PV related industry is not a necessity but will be an advantage. Your attributes:Self-motivated and performance drivenExcellent interpersonal and communication skillsCan-do attitude and hands-on mindsetProactive, dynamic, solution and customer orientedBenefitsWhat we offer:Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environmentAssisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertiseProviding you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

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