Technical Support Engineer

About Calsoft SystemsCalsoft Systems is a business technology consulting firm headquartered in Torrance, California, proudly celebrating 30 years of success. As an employee-owned (ESOP) and B-Corp certified company, we foster a culture of ownership, collaboration, and long-term growth. Our team is passionate about delivering high-quality solutions while creating an environment where employees feel valued and supported. About the RoleWe are seeking a Technical Support Engineer to join our Support Center team. In this role, you will provide high-level technical support to our clients, resolving complex issues within Microsoft Dynamics GP, NAV, and D365 Business Central environments. This role requires strong bilingual communication skills in both Japanese and English to effectively support and collaborate with our global clients and internal teams.This is a great opportunity for someone who enjoys problem-solving, working directly with customers, and continuously learning new technologies in the ERP space. What You’ll DoProvide technical support for Microsoft Dynamics GP/NAV/D365 Business Central, resolving complex customer issues in a timely mannerTroubleshoot and analyze system issues using debugging tools and advanced problem-solving techniquesSupport financial modules within Microsoft Dynamics ERP systemsDeliver excellent customer service through clear communication, empathy, and follow-throughCreate and maintain knowledge base articles, documentation, and training materialsCollaborate with internal teams to resolve issues and improve service deliveryParticipate in ongoing training and stay current with Microsoft ERP technologiesContribute to process improvements, team initiatives, and overall service quality What You BringRequired QualificationsBachelor’s degree in a related field3+ years of experience with Microsoft Dynamics GP, NAV, or D365 Business CentralStrong troubleshooting and analytical skillsProfessional fluency in both Japanese and English (written and verbal), with the ability to communicate technical concepts clearly in both languagesExperience working directly with customers and building strong relationshipsFamiliarity with data migration processesStrong problem-solving and decision-making abilitiesEagerness to learn new technologies and systems Preferred QualificationsKnowledge of accounting, distribution, or service industry processesExperience supporting pre-sales efforts or project planningAbility to propose and implement innovative solutionsCollaborative mindset with the ability to influence and contribute to team initiatives What Success Looks LikeTimely and effective resolution of customer issuesHigh levels of customer satisfactionContribution to knowledge sharing and process improvementsMeeting or exceeding productivity and performance benchmarks Additional InformationThis role works under the guidance of the Support Center Manager and may require handling additional responsibilities as needed.Benefits at Calsoft Systems We believe in supporting the whole employee—both at work and in life. Our comprehensive benefits package includes: Health & Wellness – Multiple medical, dental, and vision plan options to fit your needs, plus wellness programs, telemedicine access, and mental health resources. Financial Protection – Company-paid life and AD&D insurance, disability coverage, and options to supplement with additional plans. Flexibility & Savings – Pre-tax flexible spending accounts (FSAs), health savings accounts (HSAs), and commuter benefits. Retirement & Ownership – 401(k) with employer match (up to 4%), plus participation in our Employee Stock Ownership Plan (ESOP) to help you build long-term wealth. Work-Life Balance – Paid vacation and sick time (16 days annually), 10 paid holidays a year, volunteer time off, and an Employee Assistance Program (EAP) offering 24/7 confidential support. Learning & Growth – Incentives and reimbursement for Microsoft certifications and job-related training, plus company-supported development programs to help you grow your career. Community & Impact – Opportunities to join company-wide volunteer events. As a proud certified B Corporation, we are dedicated to using business as a force for good. Additional Perks – Legal, pet, and identity theft protection plans, as well as employee discount programs. We are committed to offering benefits that promote your health, financial security, growth, and overall well-being—because when our people thrive, we all thrive. Salary: $50,000-$70,000

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