Technical Support Engineer

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. As a Technical Support Engineer, you will deliver technical solutions and support to help drive success for SMB customers across North America, collaborating with cross-functional teams to resolve complex challenges.ResponsibilitiesOwn and resolve support tickets (customer-reported problems and bugs) for Odoo tools and servicesInvestigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutionsCollaborate with cross-functional teams to resolve customer and partner technical challengesServe as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiencesManage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experienceDevelop solutions using Bash, Python, JavaScript, and PostgreSQLDocument resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvementSkillsBachelor's degree in Computer Science, Engineering, or related fieldExperience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)Knowledge of ERP systems (CRM, Accounting, Inventory, POS)Strong problem-solving skills with the ability to translate technical concepts for diverse audiencesEffective communication and collaboration skills with team members, partners, and customers1-3 years of professional experience (technical support preferred)Experience with Odoo or similar ERP systemsBackground in SaaS or startup environmentsExperience working with Unix/Linux platformsA proactive learning mindset with a focus on continuous improvementAdditional language skills (Spanish, French, or Portuguese preferred)BenefitsHealthcareDentalVisionLife InsuranceFSAHSA Matching401K MatchingCommuter BenefitsPTO (Paid-time-off)Paid sick daysPaid holidaysEmployee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals$100 towards a work-from-home office setupEvolve in a nice working atmosphere with a passionate, growing team!Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!Company-sponsored events for groups of 6+ employeesCompany OverviewOdoo is an open-source business software that provides ERP and CRM solutions. It was founded in 2005, and is headquartered in Louvain-la-neuve, Vlaams-Brabant, BEL, with a workforce of 5001-10000 employees. Its website is http://www.odoo.com.



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