Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith
**Unlock a Fulfilling Career in Customer Service with careerzynith**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative-Remote (Night Shift). In this pivotal role, you'll work from the comfort of your home, providing top-notch technical support and customer service to some of the world's leading brands.
**About careerzynith**
careerzynith is a global leader in customer experience solutions, recognized for its inclusive culture and commitment to employee growth. With a diverse team representing over 70 countries, we're dedicated to enhancing customer experiences and fostering a supportive environment where employees can thrive and develop professionally. Our strong emphasis on career growth and development ensures that employees are well-equipped to succeed in their roles, with approximately 80% of our management team having been promoted from within.
**Key Responsibilities**
As a Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Maintaining a comprehensive knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services as appropriate
* Delivering expert customer experiences that exceed expectations
**Requirements**
To succeed in this role, you'll need:
* A strong focus on building customer relationships and delivering exceptional customer experiences
* At least 1 year of customer service experience, with a proven track record of success
* The ability to work an evening or overnight schedule, with flexibility to adapt to changing demands
* Technical support experience is preferred, but not required
* A high school diploma or GED, with a strong foundation in communication and problem-solving skills
* A quiet, distraction-free environment to work from in your home, with a reliable internet connection and a desktop or laptop computer
* Proficiency in fast-paced multi-tasking, with the ability to learn new technologies and adapt to changing situations
* Strong problem-solving skills, with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge, with the ability to troubleshoot technical issues
* A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**Nice-to-Haves**
While not required, familiarity with iOS and/or MacOS, or comparable technology is preferred.
**Benefits**
As a Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith, you'll enjoy:
* Paid training and performance-based incentives to help you grow and succeed in your role
* Lucrative employee referral bonus opportunities to reward your network and encourage growth
* 401K with company match to help you plan for your future
* Paid PTO and holidays to ensure you have time to relax and recharge
* Medical, dental, and vision insurance to protect your health and well-being
* Comprehensive Employee Assistance Program (EAP) to support your mental health and wellness
* Health and wellness programs to promote a healthy work-life balance
* Mentorship programs to help you develop your skills and advance your career
* Programs and events that support diversity, equity, and inclusion to foster a culture of belonging
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise to recognize and reward your contributions
**Join the careerzynith Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join careerzynith as a Technical Support / Customer Service Representative-Remote (Night Shift). Apply now and take the first step towards a fulfilling career in customer service!
Apply for this job
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative-Remote (Night Shift). In this pivotal role, you'll work from the comfort of your home, providing top-notch technical support and customer service to some of the world's leading brands.
**About careerzynith**
careerzynith is a global leader in customer experience solutions, recognized for its inclusive culture and commitment to employee growth. With a diverse team representing over 70 countries, we're dedicated to enhancing customer experiences and fostering a supportive environment where employees can thrive and develop professionally. Our strong emphasis on career growth and development ensures that employees are well-equipped to succeed in their roles, with approximately 80% of our management team having been promoted from within.
**Key Responsibilities**
As a Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Maintaining a comprehensive knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services as appropriate
* Delivering expert customer experiences that exceed expectations
**Requirements**
To succeed in this role, you'll need:
* A strong focus on building customer relationships and delivering exceptional customer experiences
* At least 1 year of customer service experience, with a proven track record of success
* The ability to work an evening or overnight schedule, with flexibility to adapt to changing demands
* Technical support experience is preferred, but not required
* A high school diploma or GED, with a strong foundation in communication and problem-solving skills
* A quiet, distraction-free environment to work from in your home, with a reliable internet connection and a desktop or laptop computer
* Proficiency in fast-paced multi-tasking, with the ability to learn new technologies and adapt to changing situations
* Strong problem-solving skills, with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge, with the ability to troubleshoot technical issues
* A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**Nice-to-Haves**
While not required, familiarity with iOS and/or MacOS, or comparable technology is preferred.
**Benefits**
As a Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith, you'll enjoy:
* Paid training and performance-based incentives to help you grow and succeed in your role
* Lucrative employee referral bonus opportunities to reward your network and encourage growth
* 401K with company match to help you plan for your future
* Paid PTO and holidays to ensure you have time to relax and recharge
* Medical, dental, and vision insurance to protect your health and well-being
* Comprehensive Employee Assistance Program (EAP) to support your mental health and wellness
* Health and wellness programs to promote a healthy work-life balance
* Mentorship programs to help you develop your skills and advance your career
* Programs and events that support diversity, equity, and inclusion to foster a culture of belonging
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, and #MyOneEarthPromise to recognize and reward your contributions
**Join the careerzynith Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join careerzynith as a Technical Support / Customer Service Representative-Remote (Night Shift). Apply now and take the first step towards a fulfilling career in customer service!
Apply for this job