Technical Support / Customer Service Representative-Remote (Night Shift) at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! careerzynith is seeking a highly skilled Technical Support / Customer Service Representative to join our team of game-changers working from home. As a key member of our global organization, you'll have the opportunity to make a real impact on our customers' lives while growing your career in a supportive, inclusive culture.
**A NEW CAREER POWERED BY YOU**
At careerzynith, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that drive business growth and innovation. As a remote Technical Support / Customer Service Representative, you'll be part of a diverse team from 70+ countries, working together to help the world's best-known brands improve their businesses through tech-powered innovation. With a strong focus on people-first culture and a genuine sense of belonging, we're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
We believe that everyone has the potential to grow and develop, and we're committed to helping you achieve your career goals. As a Technical Support / Customer Service Representative at careerzynith, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within – so the opportunities for advancement are endless!
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**YOUR QUALIFICATIONS**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy a range of benefits, including:
* Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If you're ready to take your career to the next level and join a community of passionate individuals who share your values, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**Equal Opportunity Employer:** careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now:** If you're ready to join our team of game-changers, click the link below to apply today!
Apply Job!
Apply for this job
**A NEW CAREER POWERED BY YOU**
At careerzynith, we're not just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that drive business growth and innovation. As a remote Technical Support / Customer Service Representative, you'll be part of a diverse team from 70+ countries, working together to help the world's best-known brands improve their businesses through tech-powered innovation. With a strong focus on people-first culture and a genuine sense of belonging, we're committed to creating a workplace where everyone feels valued, supported, and empowered to succeed.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
We believe that everyone has the potential to grow and develop, and we're committed to helping you achieve your career goals. As a Technical Support / Customer Service Representative at careerzynith, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within – so the opportunities for advancement are endless!
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**YOUR QUALIFICATIONS**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
As a Technical Support / Customer Service Representative at careerzynith, you'll enjoy a range of benefits, including:
* Starting wage will be between $20 and $21 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If you're ready to take your career to the next level and join a community of passionate individuals who share your values, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**Equal Opportunity Employer:** careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
**Apply Now:** If you're ready to join our team of game-changers, click the link below to apply today!
Apply Job!
Apply for this job