Technical Support / Customer Service Representative – Remote (Night Shift) at careerzynith
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! careerzynith is seeking a highly skilled Technical Support / Customer Service Representative to join our remote team, working from the comfort of your own home. As a key member of our customer support team, you will play a vital role in providing top-notch service to our clients, resolving technical issues, and exceeding customer expectations.
**A Career Powered by You**
At careerzynith, we're not just looking for employees – we're looking for game-changers. We're a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Our team is comprised of individuals from 70 countries, all working together to create exceptional customer experiences and drive business growth for the world's best-known brands. If you're looking for a career that will challenge you, inspire you, and reward you, then careerzynith is the perfect place for you.
**Career Growth and Personal Development**
We believe in investing in our people, and we're committed to helping you grow and develop your skills. Our remote Technical Support / Customer Service Representative role offers a unique opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a range of FREE Learning and Leadership Development programs, you'll have the chance to develop the skills and expertise you need to take your career to the next level.
**What You Will Do In This Role**
As a Technical Support / Customer Service Representative working from home, you will:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1 year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
**What's In It For You**
At careerzynith, we believe in investing in our people and providing a comprehensive benefits package that includes:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join Our Team**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:** CAN, ON, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Apply for this job
**A Career Powered by You**
At careerzynith, we're not just looking for employees – we're looking for game-changers. We're a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Our team is comprised of individuals from 70 countries, all working together to create exceptional customer experiences and drive business growth for the world's best-known brands. If you're looking for a career that will challenge you, inspire you, and reward you, then careerzynith is the perfect place for you.
**Career Growth and Personal Development**
We believe in investing in our people, and we're committed to helping you grow and develop your skills. Our remote Technical Support / Customer Service Representative role offers a unique opportunity to reimagine your career journey and develop "friends for life" along the way. We'll provide you with all the training, technologies, and continuing support you need to succeed. Plus, with a range of FREE Learning and Leadership Development programs, you'll have the chance to develop the skills and expertise you need to take your career to the next level.
**What You Will Do In This Role**
As a Technical Support / Customer Service Representative working from home, you will:
* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1 year of customer service experience
* The ability to work an evening or overnight schedule
* Technical support experience preferred
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
**What's In It For You**
At careerzynith, we believe in investing in our people and providing a comprehensive benefits package that includes:
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join Our Team**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:** CAN, ON, Work-at-Home
**Language Requirements:** English
**Time Type:** Full time
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Apply for this job