Technical Support / Customer Service Representative (Remote) – Join careerzynith's Global Team of Game-Changers
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, inclusive environment where everyone contributes to each other's success? If so, we invite you to join careerzynith's global team of game-changers as a Technical Support / Customer Service Representative (Remote). As a member of our remote team, you'll have the opportunity to reimagine your career journey, develop new skills, and make a meaningful impact on our customers' lives.
**A Career Powered by You**
At careerzynith, we're committed to nurturing a people-first culture that values diversity, equity, and inclusion. Our team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. As a remote Technical Support / Customer Service Representative, you'll join a community of like-minded individuals who are passionate about making a difference.
**Career Growth and Personal Development**
We believe that everyone deserves the opportunity to grow and develop their skills. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have the chance to take your career to new heights and make a lasting impact on our organization.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As a member of our team, you'll enjoy:
* Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If you're ready to take your career to new heights and make a meaningful impact on our customers' lives, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:**
USA, OH, Work-at-Home
**Language Requirements:**
**Time Type:**
Full time
**Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents**
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here.
**careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
**For more information regarding your EEO rights as an applicant, please visit the following websites:**
English
Spanish
**To request a reasonable accommodation please click here.**
**If you wish to review the Affirmative Action Plan, please click here.**
Apply Job!
Apply for this job
**A Career Powered by You**
At careerzynith, we're committed to nurturing a people-first culture that values diversity, equity, and inclusion. Our team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation. As a remote Technical Support / Customer Service Representative, you'll join a community of like-minded individuals who are passionate about making a difference.
**Career Growth and Personal Development**
We believe that everyone deserves the opportunity to grow and develop their skills. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you'll have the chance to take your career to new heights and make a lasting impact on our organization.
**What You'll Do in This Role**
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Familiarity with iOS and/or MacOS, or comparable technology is preferred
* Offering additional products and/or services
* Delivering expert customer experiences...with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As a member of our team, you'll enjoy:
* Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Reimagine the Best Version of You!**
If you're ready to take your career to new heights and make a meaningful impact on our customers' lives, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call careerzynith their "employer of choice."
**Location:**
USA, OH, Work-at-Home
**Language Requirements:**
**Time Type:**
Full time
**Physical & Mental Requirements:**
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents**
**Eligibility to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here.
**careerzynith is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
**For more information regarding your EEO rights as an applicant, please visit the following websites:**
English
Spanish
**To request a reasonable accommodation please click here.**
**If you wish to review the Affirmative Action Plan, please click here.**
Apply Job!
Apply for this job