**Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers**

Are you ready to embark on a new career journey with a forward-thinking global organization that values its people and fosters a culture of inclusivity and belonging? Look no further! arenaflex is seeking a highly motivated and customer-centric Technical Support / Customer Service Representative to join our remote team. As a game-changer, you will have the opportunity to work from home, provide exceptional customer experiences, and grow your career in a dynamic and supportive environment. **About arenaflex** arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company is built on a people-first culture, where every team member contributes to and supports each other's success and well-being. We're proud to be recognized as a "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" award winner every year. **Career Growth and Personal Development** This is a fantastic opportunity to reimagine your career journey and develop "friends for life" while working from home. arenaflex will provide you with all the training, technologies, and continuing support you need to succeed. Plus, with about 80% of our managers and leaders promoted from within, there's real career growth potential. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **What You Will Do in This Role** As a Technical Support / Customer Service Representative working from home, you will: * Provide inbound customer support using a call flow guide * Resolve technical issues related to hardware, software, and client products * Track, document, and retrieve information in databases * Be an amazing problem-solver * Offer additional products and/or services * Deliver expert customer experiences...with a smile **Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States and have a valid U.S. address for residence **What's in It for You** One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: * The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. * Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. * DailyPay enrollment option to access pay early, when you want it * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." **Location:** USA, OH, Work-at-Home **Language Requirements:** English **Time Type:** Full time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. **Apply Now!** Apply for this job