Technical Support Analyst
Job title: Technical Support Analyst in Sioux Falls, SD at Sunbird Software Inc.
Company: Sunbird Software Inc.
Job description: Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
Using a ticketing system ā submitting, updating, closing tickets in a timely fashion.
Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
Setup and configure Sunbirdās DCIM suite including dcTrack and Power IQ.
Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
Analyze, scrub and migrate data from current source to DCIM database.
Develop and enhance documentation to enrich a customerās experience.
Assist with software testing when new features and fixes are completed by engineering team.
Facilitate timely resolution of customersā issues by logging and maintaining resolution status in corporate tracking system working under supervision.
Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbirdās software suite enhancements.
Editing and working with AutoCAD and Visio drawings.
Create and/or edit models under supervision.
Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS
Associates degree in a technical discipline or equivalent experience.
One year experience providing customer support for a technical environment.
Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
Demonstrated basic technical knowledge of:
Computer hardware (rack servers, PDUs, and cabling)
Windows 7 / Windows 10
MS Excel xls/csv file creation
Ability to work flexible hours with the possibility of travel up to 10%.
Accountability and the ability to adapt/multi-task/manage changing priorities.
Self-motivated, ability to learn and apply new skills quickly
Good oral/written communication and interpersonal skills required.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
General database SQL knowledge
Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-timeWHY SUNBIRD?
We are all about delighting our clients and live/breathe the end client/user experience
We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to eligible employees
We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Work from home
Powered by JazzHR
Expected salary:
Location: Sioux Falls, SD
Apply for the job now!
Apply Now
Company: Sunbird Software Inc.
Job description: Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases. They will participate in improving documentation for customer success. Provide troubleshooting and analysis of software bugs for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
Using a ticketing system ā submitting, updating, closing tickets in a timely fashion.
Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
Setup and configure Sunbirdās DCIM suite including dcTrack and Power IQ.
Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
Analyze, scrub and migrate data from current source to DCIM database.
Develop and enhance documentation to enrich a customerās experience.
Assist with software testing when new features and fixes are completed by engineering team.
Facilitate timely resolution of customersā issues by logging and maintaining resolution status in corporate tracking system working under supervision.
Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbirdās software suite enhancements.
Editing and working with AutoCAD and Visio drawings.
Create and/or edit models under supervision.
Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS
Associates degree in a technical discipline or equivalent experience.
One year experience providing customer support for a technical environment.
Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
Demonstrated basic technical knowledge of:
Computer hardware (rack servers, PDUs, and cabling)
Windows 7 / Windows 10
MS Excel xls/csv file creation
Ability to work flexible hours with the possibility of travel up to 10%.
Accountability and the ability to adapt/multi-task/manage changing priorities.
Self-motivated, ability to learn and apply new skills quickly
Good oral/written communication and interpersonal skills required.
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
General database SQL knowledge
Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-timeWHY SUNBIRD?
We are all about delighting our clients and live/breathe the end client/user experience
We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
We have amazing PTO Policy that allows you to take care of yourself and your family
We offer medical, dental, vision and life insurance to eligible employees
We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Tuition reimbursement
Vision insurance
Work from home
Powered by JazzHR
Expected salary:
Location: Sioux Falls, SD
Apply for the job now!
Apply Now