Technical Support Agent - Water Heaters - Remote - Training on-site
About the position Responsibilities • Handle and carefully respond to all customer inquiries regarding warranty information, placing orders for parts, etc. • Troubleshooting water heaters • Provide excellent customer service through active listening • Work with confidential customer information and treat it sensitively • Aim to resolve issues on the first call by being proactive • Appropriately communicate with customers • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Track all call related information for auditing and reporting purposes • Provide feedback on call issues Requirements • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Nice-to-haves • Customer service and/or sales experience preferred. • College degree preferred but not required. Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job