Technical Support Agent

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.Position Description: PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.Position Location:Remote Reports To: Technical Support ManagerWhat We’re Looking For:Requirements: 1+ year of Customer Service experience (Helpdesk experience preferred)Background in restaurant or call center environmentsStrong problem-solving and communication skillsSolid typing skills and working knowledge of Windows OSReliable broadband/fiber internet and access to a backup work locationNetworking experience a plusAAS in electronics tech or computer science a plusA+ or Microsoft certifications a plusAdditional skills:Passion for helping others and resolving technical issuesAbility to multitask and prioritize in a fast-paced environmentStrong team collaboration and customer relationship building skillsAbility to work weekends, holidays, and overtime as neededFluent in French (written and spoken)Unleash your potential: What you will be doing and owning:Provide first-level support for POS hardware/software and PAR productsResolve operational and technical issues quickly and efficientlyLog and manage incidents using our service management toolsFollow escalation workflows and contribute to our knowledge baseDeliver exceptional service that fosters total customer satisfactionComplete administrative support tasks related to customer serviceAnalyze issues and apply sound judgment to determine resolutionsCollaborate with internal teams and third-party engineers as needed Interview Process:Interview #1: Phone Screen with Talent Acquisition TeamInterview #2: Video interview with the Team (via MS Teams)PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

Apply Now