Technical Support 1
Job title: Technical Support 1 in Atlanta, GA at Harris Computer
Company: Harris Computer
Job description: This role provides exceptional customer support for our web and mobile application users. Responsibilities include resolving customer inquiries, troubleshooting issues, maintaining product knowledge, and adhering to performance metrics. Requires strong communication, problem-solving, and technical skills.Position involves a Monday-Friday shift with after-hours and weekend on-call rotation. The successful candidate will work from our Atlanta, GA office. This is not a remote or telecommute position. This role also involves occasional after-hours responsibilities for urgent support and release management.Key Responsibilities:
Customer Service
Respond to customer inquiries via phone, email, SMS, or chat. Provide solutions and support for product-related questions and issues with a strong focus on delivering an exceptional customer experience.
Issue Resolution
Troubleshoot and resolve application problems with our web and mobile-based platform.
Documentation
Record and track customer interactions and issues in Salesforce, ensuring accurate, detailed, and timely updates.
Product Knowledge
Maintain a strong understanding of our application platforms (Web, Mobile, Integrations) to effectively assist customers.
Shift and On Call Rotation
We are currently looking to fill the 10am-7pm ET shift, Monday-Friday. All analysts are required to participate in after-hours on-call shift rotation, which typically involves 4-5 shifts per month. This may include weekend and holiday coverage. Weekday on-call shifts are from 8 PM to 7 AM, followed by an 11 AM to 8 PM shift the next day. Weekend shifts are from 8 PM to 8 PM.
Customer Satisfaction and Metric Goals
Work performance is measured using qualitative and quantitative KPIs and targets.
Communication Skills
Strong verbal and written communication skills, with the ability to explain technical information clearly
Friendly and helpful demeanor
Problem-Solving
Troubleshooting skills and the ability to handle common customer issues
Team Player
Ability to work collaboratively with other team members and departments
Technical Aptitude
Comfortable with computer, mobile, and internet technology
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Associate's degree in Information Technology with relevant work experience.
High school diploma or equivalent with relevant IT certifications (e.g., A+, CompTIA Network+).
Experience:
Prior technical customer service or IT help desk internship or experience a plus.
Strong problem-solving and communication skills
Strong customer service skills
Ability to learn new technologies quickly
Experience with healthcare IT systems is a plus
Expected salary:
Location: Atlanta, GA
Apply for the job now!
Apply Now
Company: Harris Computer
Job description: This role provides exceptional customer support for our web and mobile application users. Responsibilities include resolving customer inquiries, troubleshooting issues, maintaining product knowledge, and adhering to performance metrics. Requires strong communication, problem-solving, and technical skills.Position involves a Monday-Friday shift with after-hours and weekend on-call rotation. The successful candidate will work from our Atlanta, GA office. This is not a remote or telecommute position. This role also involves occasional after-hours responsibilities for urgent support and release management.Key Responsibilities:
Customer Service
Respond to customer inquiries via phone, email, SMS, or chat. Provide solutions and support for product-related questions and issues with a strong focus on delivering an exceptional customer experience.
Issue Resolution
Troubleshoot and resolve application problems with our web and mobile-based platform.
Documentation
Record and track customer interactions and issues in Salesforce, ensuring accurate, detailed, and timely updates.
Product Knowledge
Maintain a strong understanding of our application platforms (Web, Mobile, Integrations) to effectively assist customers.
Shift and On Call Rotation
We are currently looking to fill the 10am-7pm ET shift, Monday-Friday. All analysts are required to participate in after-hours on-call shift rotation, which typically involves 4-5 shifts per month. This may include weekend and holiday coverage. Weekday on-call shifts are from 8 PM to 7 AM, followed by an 11 AM to 8 PM shift the next day. Weekend shifts are from 8 PM to 8 PM.
Customer Satisfaction and Metric Goals
Work performance is measured using qualitative and quantitative KPIs and targets.
Communication Skills
Strong verbal and written communication skills, with the ability to explain technical information clearly
Friendly and helpful demeanor
Problem-Solving
Troubleshooting skills and the ability to handle common customer issues
Team Player
Ability to work collaboratively with other team members and departments
Technical Aptitude
Comfortable with computer, mobile, and internet technology
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Associate's degree in Information Technology with relevant work experience.
High school diploma or equivalent with relevant IT certifications (e.g., A+, CompTIA Network+).
Experience:
Prior technical customer service or IT help desk internship or experience a plus.
Strong problem-solving and communication skills
Strong customer service skills
Ability to learn new technologies quickly
Experience with healthcare IT systems is a plus
Expected salary:
Location: Atlanta, GA
Apply for the job now!
Apply Now