Technical Service Representative 1 (Products - Sports Optics)

Leupold + Stevens, Inc. is a manufacturer of high-quality optical products based in Oregon. They are seeking a Technical Service Representative to provide technical support, answer product inquiries, and assist customers with product issues and orders. Responsibilities Uses technical knowledge to support marketing and sales efforts Answers product questions, investigates and diagnoses problems and recommends solutions Provides liaison services between Company and distributors, dealer and end-users Provides internal and external customers with information on Leupold product specifications, features, and applications Acts as a technical expert for customers and internal departments Answers specific questions on product installation, operation, configuration, customization and usage Recommends products to end users based on intended applications Identifies opportunities to promote/sell Custom Shop products and services Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products Explains customizations and suggests modifications for end-user applications Fulfills Leupold product orders, collects payments, and coordinates refunds Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures Escalates complex problems to senior level personnel Evaluates practical applications of new and existing products Assists in creating and maintaining product and customer databases Coordinates warranty replacement activity Researches warranty issues, determines warranty replacement requirements, fills and ensures proper delivery of warranty orders Skills High school diploma or equivalent and 1-2 years in a Customer Service related field. An equivalent combination of education and experience may be considered Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications Ability to coordinate multiple processes to support customer needs and requirements Strong interpersonal, customer service and troubleshooting skills Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint Benefits Affordable health and dental insurance A strong commitment to training and professional development including an internal skills development program for all manufacturing team members A generous tuition reimbursement program Company contributions up to 8% of base pay into a 401K retirement account Profit sharing And great product discounts (to name a few) Company Overview Leupold & Stevens, Inc. is a family-owned American manufacturer of performance optics. It was founded in 1907, and is headquartered in Beaverton, Oregon, USA, with a workforce of 501-1000 employees. Its website is