Technical Project Manager - Data Center (Remote)

Why This Role Exists • Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question • Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture • Tickets get lost between technical and commercial teams — this role closes that gap • We are scaling and need a manager who can build process while staying hands-on with clients Key Responsibilities Client Ownership • Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle • Lead client onboarding, scoping calls, and technical review meetings • Translate client requirements into actionable work orders and internal tickets • Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs • Build long-term relationships that reduce churn and increase account expansion Project & Ticket Management • Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform • Create, assign, prioritize, and close tickets with clear documentation at every stage • Track multi-workstream projects across planning, procurement, deployment, and sign-off • Identify blockers early and coordinate cross-functional resolution without escalating everything upward • Maintain a live project dashboard that clients and internal stakeholders can rely on Datacenter & Technical Operations • Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling • Review and validate work orders for technical accuracy before client-facing delivery • Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics • Ensure adherence to datacenter safety, change management, and access protocols • Provide technical guidance to junior technicians and contractors on-site Budget & Commercial Oversight • Track project budgets, flag overruns, and submit change orders when scope shifts • Review vendor invoices and validate against approved work orders • Assist in preparing quotes and SOWs for new client engagements • Maintain procurement records and ensure contract compliance for hardware and services Team Management • Manage a team of technicians and/or project coordinators remotely that work onsite. • Set weekly priorities, conduct 1:1s, and run shift/resource planning • Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes • Identify skill gaps and work with leadership on training and hiring plans Required Qualifications • 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field • Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure • Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations • Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent • Experience owning project budgets, SOWs, or vendor purchase orders • Proven ability to manage and develop a small technical team • Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time Preferred Qualifications • Experience in a managed services, colocation, or cloud infrastructure environment • Familiarity with DCIM tools, asset management systems, or CMDB platforms • Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects) • Exposure to ITIL practices or formal change management processes • Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation