Technical Program Manager

Technical Program Manager Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Offshore India the company’s global footprint spans across three continents with deployments in 13 different countries. At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”. Shell Recharge Solutions is seeking a Technical Program Manager ! Shell Recharge Solutions is looking for a Technical Program Manager to lead our Run and Maintain (R&M) portfolio, overseeing the stability and performance of our production platforms including the Charge Point Management System (CPMS), Mobile App, and MSP integrations. You will drive global coordination across Engineering, QA, SRE, DevOps, Support, and Product teams to ensure that issues are resolved quickly, incidents are prevented, and performance improves with each release. You’ll play a key role in operational strategy, change management, and the measurement of production success using DevOps and DORA metrics like MTTR, change failure rate, and deployment frequency. What you’ll do: Lead R&M program execution across all regions and systems, coordinating sprint cycles focused on defect resolution and production stability Define, track, and drive improvement across DevOps metrics: Deployment Frequency, Lead Time, Change Failure Rate, and Mean Time to Recovery Serve as a primary escalation point for production issues and align stakeholders on incident response and resolution planning Oversee change management workflows, ensuring deployments are assessed for risk and readiness Build and maintain dashboards and reporting tools to provide visibility into system health, regression quality, and delivery velocity Drive operational excellence through process improvements, retrospectives, and proactive issue prevention Partner with Engineering leadership to assess technical debt, prioritize fixes, and balance maintenance with new feature delivery Coach and mentor other program managers supporting production operations Represent the R&M function in cross-organizational planning and quarterly release readiness forums What We’re Looking For: Basic Qualifications 8+ years of experience in program or technical project management, with at least 3 in a production environment Proven track record of managing large-scale operations, reliability, or sustaining engineering programs Strong understanding of Agile delivery and production-readiness best practices Excellent communication, collaboration, and leadership skills, especially in high-pressure situations Bachelor’s or Master’s in Computer Science, Engineering, or a related discipline Preferred Qualifications Experience with EV charging platforms (CPMS, OCPP), mobile/backend app ecosystems, or other distributed systems Familiarity with incident management platforms, observability tooling, and CI/CD pipelines Experience operationalizing DORA metrics or ITIL-based change management practices Comfortable leading in a global, matrixed environment with stakeholders across time zones What We Offer: A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies Daily ownership of your role in a challenging, high-growth environment. A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package Competitive pay and benefits programs designed to enable you to thrive inside and outside of work Participation in Shell Recharge Solutions’ performance and rewards bonus program Health benefits for employees Innovative Paid Time Off Program 9/80 Flex Work schedule