Technical Product Support Specialist

Flowhub is the full retail ecosystem for cannabis. We power the nation’s most successful dispensaries with everything they need to run, grow, and scale — from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API.Our product suite — Flowhub Maui, Flowhub Pay, Greet®, Stash®, and View® — plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries don’t just keep up — they get ahead.Flowhub is not a “clock in, clock out” company. We’re a team of A players: driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If you’re looking for a place to coast, you won’t last here. If you want to grow faster than you thought possible, read on.The RoleWe’re hiring Technical Product Support Specialists who love solving puzzles, tinkering with tech, and helping people. This is not your average support gig — it’s part IT helpdesk, part product expert, and part customer hero.You’ll go deep on Flowhub Maui and the entire Flowhub ecosystem, mastering how our software interacts with POS hardware, printers, scanners, drivers, networks, and operating systems. When dispensaries reach out to us, they need answers fast. You’ll be the human who figures it out, fixes it, and earns their trust.What You’ll DoTroubleshoot technical issues across Flowhub Maui, Flowhub Pay, and hardware integrations (printers, scanners, POS terminals, drivers, networks).Support customers on MacOS, Windows, and iOS setups.Jump into problems head-on via chat, phone, video, and screen-share — whichever gets the customer back online fastest.Distinguish between true software defects vs. setup/configuration issues, and escalate appropriately.Write clear documentation, update our knowledge base, and make the next customer’s experience smoother.Collaborate with Product and Engineering to drive improvements across the platform.Live our values daily: high performance, low ego, accountability, inclusion.About YouYou love technology: hardware, operating systems, drivers, networks — you’ve probably fixed a friend’s printer for fun.You’re a natural problem-solver who thrives on figuring things out without a script.You’re a clear communicator who can explain technical solutions in simple terms.You’re energized by working with A players — teammates who push you to be your best.You want to grow your career at a company where B players don’t make it.Bonus: Experience in IT support, SaaS, or retail technology environments.Why You’ll Love FlowhubMission-driven impact: You’ll help dispensaries run smoothly in one of the fastest-growing industries.High-performance culture: Work with the best. Expect to be challenged and to grow.No bureaucracy, no politics: Just results, accountability, and teamwork.Compensation and growth: Competitive salary, benefits, and the opportunity to advance as Flowhub scales.⚡ Join Flowhub if you want to do the best work of your career, with people who expect nothing less.This role is open to anyone within the United States, except candidates in CA, NY, OR or WA, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.Base Hourly $28.85 - $36.06 + Equity

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