Technical Engineer, Amazon Connect and CloudWatch

Description: • Remote position supporting Amazon Connect and AWS monitoring initiatives. • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer. • Configure telephony/VoIP integrations, including SIP, routing, and call handling. • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs. • Customize agent dashboards/CCP using JavaScript/React. • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces. • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs. • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell. • Implement monitoring infrastructure as code using Terraform or CloudFormation. • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics. • Build real-time dashboards using Amazon Connect metrics and export data for BI tools. Requirements: • 5+ years of experience in software development or cloud/DevOps engineering. • Strong knowledge of Node.js (v18+), Python, JavaScript. • Advanced AWS experience, including IAM, VPC, networking basics. • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations). • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms). • Familiarity with incident/problem management, observability, and automation scripting. • Experience with Terraform/CloudFormation for monitoring infrastructure. • Advanced spoken and written English. Benefits: • Remote position Apply tot his job