Technical Customer Support Specialist
Avery Dennison Corporation is a global materials science and digital identification solutions company. They are seeking a Technical Customer Support Specialist to provide first-line technical support, resolving software and hardware inquiries and ensuring customer satisfaction through effective problem-solving and service management. Responsibilities Diagnose and resolve first-level technical issues for software and hardware applications Guide customers through step-by-step problem-solving processes Ensure end-to-end resolution by following up and confirming customer satisfaction Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams Maintain data integrity within customer records and internal documentation Contribute to the internal Knowledge Base to improve team efficiency Identify and recommend procedural modifications to enhance the support experience Stay current on evolving product lines, support procedures, and industry trends Skills Advanced troubleshooting and the ability to multitask across various support portals Exceptional client-facing skills with the ability to translate technical concepts for users Fluency in English is required Initial shift is 9:00 AM – 6:00 PM PST Proficiency in French, German, or Spanish is a significant plus Background in Retail or Quick Service Restaurants (QSR) is a plus Benefits Health & wellness benefits starting on day 1 of employment Paid parental leave 401K eligibility Tuition reimbursement Employee Assistance Program eligibility / Health Advocate Paid vacation and paid holidays Company Overview Avery Dennison is a materials science and digital identification solutions company focusing on labeling and packaging. It is a sub-organization of Deltafix. It was founded in 1935, and is headquartered in Glendale, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Avery Dennison has a track record of offering H1B sponsorships, with 4 in 2026, 37 in 2025, 21 in 2024, 22 in 2023, 22 in 2022, 12 in 2021, 28 in 2020. Please note that this does not guarantee sponsorship for this specific role.