Technical Customer Support Agent
Technical Customer Support Agent
As our technical customer support rep, you will interact with our customers via our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing priority support to our SaaS customers. You will also assist with sales, account updates, information dissemination, and escalations.
The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment from resolving customer queries efficiently and effectively. Your primary function will be to resolve technical customer queries related to our SaaS platform, FBAS.
As a member of our customer support team, you'll get to work in an exciting industry and for a company that provides a cutting-edge SaaS platform that helps customers promote high-risk offers (casino, crypto, nutra, etc.) to their customers.
Your daily responsibilities would include:
Assisting customers with system and account setups so that they can effectively launch advertising campaignsTroubleshooting and assisting with queries related to system, account creation, payment and card features, etc.Troubleshooting and assisting with advertising campaign launches and glitches via the systemAssisting customers to navigate our system features and toolsets so that they get maximum value.Assisting customers with domain and proxy queries and setupsTroubleshooting proxy and domain related issuesHelping customers card setups for media buyingOffering an extension of after-hours support to our customers on behalf of technical departments.Assisting with outreach and salesManaging our accounts inventory through effective farming methods and techniquesAssisting with customer communication and information dissemination
The ideal candidate:
Is sharp, energetic, and intelligent and can communicate with insight and understanding, concisely and clearlyIs proactive and responsive in dealing with customer queriesDemonstrates consistent administrative efficiency and accuracyIs determined to reach constructive relationship outcomes
Demonstrates a high level of proficiency in:
Communication: Written and spoken EnglishListening and comprehensionUnderstanding of concepts, system features policies and proceduresAdministrative skills, attention to detail and troubleshootingUnderstanding technical and business concepts at a high levelQuestioning, taking ownership of and simplifying tasks to achieve customer satisfaction.
Will have an advantage if you have:
Previous experience with remote working is beneficialExperience working with FacebookExperience working in high-risk niches such as crypto, casino, nutra, etc.Have provided support for software companies in previous roles, tech savvy
Apply Now
As our technical customer support rep, you will interact with our customers via our chat support systems, calls, and other communication channels. Your primary tasks involve answering questions and providing priority support to our SaaS customers. You will also assist with sales, account updates, information dissemination, and escalations.
The environment is fast-paced and dynamic and offers a rewarding career to someone who derives fulfilment from resolving customer queries efficiently and effectively. Your primary function will be to resolve technical customer queries related to our SaaS platform, FBAS.
As a member of our customer support team, you'll get to work in an exciting industry and for a company that provides a cutting-edge SaaS platform that helps customers promote high-risk offers (casino, crypto, nutra, etc.) to their customers.
Your daily responsibilities would include:
Assisting customers with system and account setups so that they can effectively launch advertising campaignsTroubleshooting and assisting with queries related to system, account creation, payment and card features, etc.Troubleshooting and assisting with advertising campaign launches and glitches via the systemAssisting customers to navigate our system features and toolsets so that they get maximum value.Assisting customers with domain and proxy queries and setupsTroubleshooting proxy and domain related issuesHelping customers card setups for media buyingOffering an extension of after-hours support to our customers on behalf of technical departments.Assisting with outreach and salesManaging our accounts inventory through effective farming methods and techniquesAssisting with customer communication and information dissemination
The ideal candidate:
Is sharp, energetic, and intelligent and can communicate with insight and understanding, concisely and clearlyIs proactive and responsive in dealing with customer queriesDemonstrates consistent administrative efficiency and accuracyIs determined to reach constructive relationship outcomes
Demonstrates a high level of proficiency in:
Communication: Written and spoken EnglishListening and comprehensionUnderstanding of concepts, system features policies and proceduresAdministrative skills, attention to detail and troubleshootingUnderstanding technical and business concepts at a high levelQuestioning, taking ownership of and simplifying tasks to achieve customer satisfaction.
Will have an advantage if you have:
Previous experience with remote working is beneficialExperience working with FacebookExperience working in high-risk niches such as crypto, casino, nutra, etc.Have provided support for software companies in previous roles, tech savvy
Apply Now