Technical Customer Support Agent
Job Description: • Manage incoming online chats and support tickets • Identify and assess customers’ needs to ensure satisfaction • Build trust and rapport with customers through open and clear communication • Provide accurate, complete, and timely information using appropriate methods and tools • Handle complaints, provide effective solutions and alternatives within set timeframes • Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made • Document customer interactions thoroughly to maintain accurate records and assist internal teams • Follow all communication procedures, guidelines, and policies • Go the extra mile to engage and delight customers Requirements: • Proven customer support experience (technical preferred) • Strong technical aptitude, with eagerness to learn new platforms and tools • Familiarity with CRM systems and standard support practices • Excellent communication and presentation skills in English (spoken and written) • Customer-focused, adaptable, and able to handle a range of personalities and situations • Strong multitasking abilities, with excellent time management and prioritisation skills • Ability to work full-time within assigned shift patterns, with occasional flexibility if required • Ability to work under a b2b contract Benefits: • Fully remote role—requires a reliable computer and a stable internet connection Apply tot his job