Technical Customer Service Specialist
Job Description:
• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.
Requirements:
• Have a high school diploma or equivalent.
• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.
Benefits:
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off
Apply Now
Apply Now
• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.
Requirements:
• Have a high school diploma or equivalent.
• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.
Benefits:
• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off
Apply Now
Apply Now