Technical Customer Care Specialist I
At Cox Automotive were forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and were looking for people to join our mission to be a force for good in the world.
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
Key Responsibilities
The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
Handle routine customer questions relating to product usage, as well as technical support issues
Maintains expert-level knowledge of MotoSnap Solutions and Products
Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
Accurately logs all customer information in the CRM customer ticketing system
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Follow-up skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Ability to work required shifts both independently and within a team organization
Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications :
Minimum
High School Diploma/GED
Generally, less than 2 years of experience
Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Preferred
Technical background preferred
Associates Degree or Technical Certification required or equivalent work experience
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
Excellent oral and written communication skills
Experience working in a team environment and assisting others as applicable
Ability to type 40+ WPM
Follow-up/follow-through skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Apply Now
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer... Care Specialist I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM . Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
Key Responsibilities
The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
Handle routine customer questions relating to product usage, as well as technical support issues
Maintains expert-level knowledge of MotoSnap Solutions and Products
Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
Accurately logs all customer information in the CRM customer ticketing system
Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
Follow-up skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Ability to work required shifts both independently and within a team organization
Facilitate communication from Support Team to other departments as needed to complete Cases
Qualifications :
Minimum
High School Diploma/GED
Generally, less than 2 years of experience
Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)
Preferred
Technical background preferred
Associates Degree or Technical Certification required or equivalent work experience
Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required
Excellent oral and written communication skills
Experience working in a team environment and assisting others as applicable
Ability to type 40+ WPM
Follow-up/follow-through skills
Ability to handle and respond to multiple open issues
Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
Apply Now