**Technical Content Designer – Customer Service at blithequark**

Are you a creative and technical wordsmith with a passion for crafting clear and concise content that resonates with diverse audiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic Customer Service Content Strategy team at blithequark, where you'll play a pivotal role in shaping the support experience for our global members and customer service agents. **About blithequark** blithequark is a leading entertainment services company that has revolutionized the way people watch their favorite TV series, films, and games. With over 278 million paid memberships across 190 countries, we're committed to delivering an unparalleled entertainment experience that's accessible, enjoyable, and hassle-free. Our Global Customer Service organization is at the forefront of this mission, providing exceptional support to our members and agents around the world. **The Role** As a Technical Content Designer on our Customer Service Content Strategy team, you'll collaborate with cross-functional partners in product, engineering, and research to create, edit, and manage content for our Netflix Help Center and internal customer service knowledge base. Your expertise will help our members navigate technical issues, such as troubleshooting and device problems, in a clear and simple way that anyone can understand. **Key Responsibilities** * Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting * Create and edit Customer Service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials * Ensure consistent content style, tone, and format meet the evolving expectations of a global audience * Partner closely with support operations, localization, legal, product design, and engineering teams to drive content excellence * Develop, maintain, and update style guides and editorial training to ensure content consistency and quality * Leverage multiple data sources to provide data-driven analysis and content recommendations that drive business outcomes **Essential Qualifications** * Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing) * 5+ years of relevant experience in technical writing, content design, or a related field * Exceptional writing, editing, project management, and communications skills * Extensive technical or UI writing experience, with a proven track record of creating clear and concise content for customer service organizations or highly technical environments * Experience writing for different platforms (e.g., computer, mobile, TV) * Familiarity with information architecture and content management systems **Preferred Qualities** * Independent, self-starter with innovative thinking and a curious mindset * Action-oriented with a strong ability to drive improvements and build relationships * Superior communication skills, including storytelling and presentation * Highly adaptable and able to thrive in a fast-paced environment **Compensation and Benefits** * Competitive annual salary range: $50,000 - $190,000 * Comprehensive benefits package, including: + Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits * Paid leave of absence programs, including 35 days annually for paid time off (full-time hourly employees) or flexible time off (full-time salaried employees) **Work Environment and Culture** * Remote work opportunities with a dynamic and supportive team * Collaborative and inclusive culture that values diversity, equity, and inclusion * Opportunities for growth and development in a rapidly evolving industry * Recognition and rewards for outstanding performance and contributions **Why Join blithequark?** * Be part of a global entertainment leader that's shaping the future of entertainment * Collaborate with talented professionals who share your passion for creating exceptional experiences * Enjoy a dynamic and supportive work environment that fosters growth, innovation, and creativity * Make a meaningful impact on the lives of our members and agents around the world **How to Apply** If you're a creative and technical wordsmith with a passion for crafting exceptional content, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and portfolio (if applicable) through our online application system. We can't wait to hear from you! Apply Now! Apply for this job