Technical Consultant Patient Monitoring (all genders) Alps
Technical Consultant Patient Monitoring
In this role, you will have the opportunity to develop, install, and support technical system solutions for MA&TC, while providing customer support throughout the entire project cycle. You will assist the sales team, take over the commissioning and integration of systems, and be responsible for technical consulting and support. Additionally, you will accompany escalation processes, conduct training sessions, and contribute to the continuous optimization of solutions.
Your job:
Technical Sales Support:
• Consultation and support of project managers in the development and documentation of technical system solutions for MA&TC
• Significant contribution to the creation of the Statement of Work
• Pre-configuration, installation, and system integration of demo systems, support of sales, and customer presentations of the systems if necessary
• Calculation of IT services and hardware and support in the processing of tenders regarding technical requirements and realization possibilities
Installation, Commissioning, and Support of MA&TC Solutions:
• Install and configure MA&TC solutions, perform functional tests, integrate into customer architecture, establish compatibility of systems, and transfer to the respective remote support center
• Technical project documentation according to the current methodology
• Develop solutions for customer-internal, project-related technical problems. Explain project solutions developed by the Philips team to customers, escalate divergent customer ideas to project managers or sales
• Provide ongoing technical support for customers and MA&TC systems during the contract period, perform software upgrades & FCOs according to legal requirements, and continuously follow up on open issues
• Answer customer or dealer inquiries regarding the expansion, renewal, and maintenance of the installed MA&TC system and make proposals for dealers or the sales organization regarding offers or contract extensions if necessary
Customer Service (Post Go Live):
• Level 2 support for complex MA&TC for customer service
• Support escalation procedures in collaboration with the relevant departments, including on-site support at the customer
• Support of customer service during escalations on-site at the customer
General Activities:
• Implementation of project planning on-site or remotely
• Development and coordination of solutions in case of deviations from the predefined project plan during project implementation
• Conception and conduct of internal and external training sessions
The following should you bring:
• Completed degree (diploma/master) in medical technology/electrical engineering/computer science or equivalent training
• Minimum 5 years of professional experience
• Experience in MA&TC project management/service is an advantage
• Very good IT and network skills
• Knowledge of the relevant product portfolio
• Very good communication and negotiation skills, as well as high social competence
• Fluent German and English
What we offer you:
• Purpose: To do meaningful work with a great team
• Hybrid working model for office jobs: two days a week working from home
• Health benefit: We promote the health of our employees with a contribution to fitness subscriptions
• Culture: Duz culture, a paid day for voluntary work, diverse team/cultural activities (on sustainability, diversity, etc.)
• Philips University: Wide range of professional training and personal development
• Philips MyShop: Discounted Philips products
• Company car with the possibility of private use
Why you should come to Philips:
Working at Philips is more than just a job. We feel called to create a healthier society through meaningful work by focusing on innovative, customer-oriented solutions in healthcare technology. Help us improve the health and well-being of billions of people.
We at Philips promote equal opportunities. All qualified applicants will be considered equally in our selection process, regardless of skin color, religion, age, gender, sexual orientation, national origin, belief, citizenship, disability, or family status.
On our careers page, you can learn more about what it's like to work at Philips. Read the stories in our employee blog and find information about our hiring procedures and answers to some frequently asked questions.
Apply tot his job
Apply To this Job
In this role, you will have the opportunity to develop, install, and support technical system solutions for MA&TC, while providing customer support throughout the entire project cycle. You will assist the sales team, take over the commissioning and integration of systems, and be responsible for technical consulting and support. Additionally, you will accompany escalation processes, conduct training sessions, and contribute to the continuous optimization of solutions.
Your job:
Technical Sales Support:
• Consultation and support of project managers in the development and documentation of technical system solutions for MA&TC
• Significant contribution to the creation of the Statement of Work
• Pre-configuration, installation, and system integration of demo systems, support of sales, and customer presentations of the systems if necessary
• Calculation of IT services and hardware and support in the processing of tenders regarding technical requirements and realization possibilities
Installation, Commissioning, and Support of MA&TC Solutions:
• Install and configure MA&TC solutions, perform functional tests, integrate into customer architecture, establish compatibility of systems, and transfer to the respective remote support center
• Technical project documentation according to the current methodology
• Develop solutions for customer-internal, project-related technical problems. Explain project solutions developed by the Philips team to customers, escalate divergent customer ideas to project managers or sales
• Provide ongoing technical support for customers and MA&TC systems during the contract period, perform software upgrades & FCOs according to legal requirements, and continuously follow up on open issues
• Answer customer or dealer inquiries regarding the expansion, renewal, and maintenance of the installed MA&TC system and make proposals for dealers or the sales organization regarding offers or contract extensions if necessary
Customer Service (Post Go Live):
• Level 2 support for complex MA&TC for customer service
• Support escalation procedures in collaboration with the relevant departments, including on-site support at the customer
• Support of customer service during escalations on-site at the customer
General Activities:
• Implementation of project planning on-site or remotely
• Development and coordination of solutions in case of deviations from the predefined project plan during project implementation
• Conception and conduct of internal and external training sessions
The following should you bring:
• Completed degree (diploma/master) in medical technology/electrical engineering/computer science or equivalent training
• Minimum 5 years of professional experience
• Experience in MA&TC project management/service is an advantage
• Very good IT and network skills
• Knowledge of the relevant product portfolio
• Very good communication and negotiation skills, as well as high social competence
• Fluent German and English
What we offer you:
• Purpose: To do meaningful work with a great team
• Hybrid working model for office jobs: two days a week working from home
• Health benefit: We promote the health of our employees with a contribution to fitness subscriptions
• Culture: Duz culture, a paid day for voluntary work, diverse team/cultural activities (on sustainability, diversity, etc.)
• Philips University: Wide range of professional training and personal development
• Philips MyShop: Discounted Philips products
• Company car with the possibility of private use
Why you should come to Philips:
Working at Philips is more than just a job. We feel called to create a healthier society through meaningful work by focusing on innovative, customer-oriented solutions in healthcare technology. Help us improve the health and well-being of billions of people.
We at Philips promote equal opportunities. All qualified applicants will be considered equally in our selection process, regardless of skin color, religion, age, gender, sexual orientation, national origin, belief, citizenship, disability, or family status.
On our careers page, you can learn more about what it's like to work at Philips. Read the stories in our employee blog and find information about our hiring procedures and answers to some frequently asked questions.
Apply tot his job
Apply To this Job