Technical Assistance Center Manager
Description:
• Lead the Customer Support team to provide TAC support in voice over IP Telephony
• Resolve network issues: Both LAN and WAN
• Assist with Government provided services and applications
• Help with user PC or Laptop issues
• Test any proposed new software.
Requirements:
• Seven (7) years’ experience managing IT professionals
• Six (6) years’ experience supporting Windows Server production environment
• Six (6) years’ experience managing and supporting a complex call center system
• At least seven (7) years’ experience in a customer support organization, dealing directly with the customers.
• At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment.
• Experience supporting IP based physical security systems.
Benefits:
• Competitive pay
• Comprehensive health insurance
• Dental and vision insurance
• Paid life insurance
• Paid time off
• 11 paid holidays
• Bonuses
• Tuition reimbursement
• Unlimited training
• Opportunity to work in a collaborative, flexible, innovative environment!
Apply Now
Apply Now
• Lead the Customer Support team to provide TAC support in voice over IP Telephony
• Resolve network issues: Both LAN and WAN
• Assist with Government provided services and applications
• Help with user PC or Laptop issues
• Test any proposed new software.
Requirements:
• Seven (7) years’ experience managing IT professionals
• Six (6) years’ experience supporting Windows Server production environment
• Six (6) years’ experience managing and supporting a complex call center system
• At least seven (7) years’ experience in a customer support organization, dealing directly with the customers.
• At least seven (7) years’ experience managing a staff of at least twenty (20) employees in a customer support environment.
• Experience supporting IP based physical security systems.
Benefits:
• Competitive pay
• Comprehensive health insurance
• Dental and vision insurance
• Paid life insurance
• Paid time off
• 11 paid holidays
• Bonuses
• Tuition reimbursement
• Unlimited training
• Opportunity to work in a collaborative, flexible, innovative environment!
Apply Now
Apply Now