Technical Account Manager – Public Sector

About the position

The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap.

Responsibilities
• Own the strategic IT relationship with assigned client.
• Lead forward-looking IT and technology discussions with client IT and Executive stakeholders.
• Ensure alignment with Public Sector governance, security, and compliance expectations.
• Position TP as a long-term strategic technology partner.
• Strategic Client Engagement
• IT Strategy & Roadmap Alignment
• Public Sector Governance & Risk
• Operational Assurance
• Internal Stakeholder Collaboration.

Requirements
• 5+ years in technical account, service delivery, or managed services roles
• Strong leadership presence with senior client stakeholders.
• Confident communicator with the ability to explain technical issues in business terms.
• Ability to lead calmly and decisively during high‑impact incidents.
• Executive engagement
• Broad enterprise IT knowledge
• Deep understanding of IT service management, incident response, and change governance.

Nice-to-haves
• Proven experience supporting Public Sector or highly regulated clients.
• Experience working with multi‑supplier environments and external technology partners.

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