Technical Account Manager- East Coast
Toyo Ink started business in the United States in 1976. Since that time, Toyo Ink America has grown to four business divisions within the U.S. Today, Toyo Ink America has a wide variety of products including printing inks, colorants and functional materials.
In addition, Toyo Ink America has developed a unique network of distributors, technical specialists and sales/support experts to cover nearly all regions in the U.S. Combined with our local manufacturing, research and digitized color-matching capabilities, our commitment to quality and customer service is as vibrant and reliable as the very color materials we craft.
Position Summary:
The Technical Service Manager purpose is to provide high-quality TECHNICAL SUPPORT FOR printing inks to our customers and support the account managers for additional sales. This responsibility include:
Primary Duties & Responsibilities:
· Always maintain supplier-customer relationship for all customers in the region
· Create technical rapport with customer base
· Troubleshoot and identify ink related issues in the customer pressrooms
· Provide technical support, including inspection results and detailed notes on adjustment activities
· Develop and implement processes in support of efficient and effective operation of inplant/inhouse operations
· Identify appropriate ink chemistries for specific system needs
· Support sales activity to maintain and obtain new business
· Complete Visit and Trial Reports and submit within 48 hours
· Documentation of activity in Pipeline
· Be able to design and conduct training seminars at customer facility (communicating color, formula make up, press-side troubleshooting, etc.)
· Be able to design and conduct training for TIA personnel (communicating color, formula make up, press-side troubleshooting, printing processes, etc.)
· Continuously monitor & improve work processes for increased efficiency
· Comply with all TIA and Customer safety, waste, and chemical/hazardous materials handling practices
· Back-up for TIA customer in-plant operations and/or TIA branch operation locations when needed
· Complete other related duties as assigned by supervisor and/or customer
· Adhere to all Company policies
Essential Skills & Experience:
· High school degree or equivalent
Five (5) plus years of printing experience (Offset and/or Flexography)
· Three (3) plus years of color matching experience
· Satisfactory completion of Farnsworth-Munsell 100 Color Hue Test (or similar)
· Intermediate to advanced troubleshooting knowledge of print issues
· Demonstrated ability to work independently by being self-motivated, knowing how to prioritize work, and excellent organizational and time management skills
· Ability to interact with all levels of staff (production employees through upper management) in a professional, courteous manner
· Reliable, dependable employee with good attendance practices
· Ability to add, subtract, multiply, and divide proficiently; this includes use and calculation of percentages, decimals, fractions, and whole numbers, and the understanding of unit conversions (i.e. kg to lbs.).
· Computer competency using office applications (Word, Excel) and email
· Ability to read and write clearly and concisely
· Become fluent with Company ink systems
· Adhere to all TIA and Customer Company policies & procedures
· Commitment to Company values
Valued but not required skills & experience:
· G7 certification
· College or Technical training
· HazMat Certified
· Shipping/Receiving experience
Working Conditions / Physical Requirements:
· Travel required (50-75%) to various customers and other Toyo locations
· Ability to work with chemicals
· Physical ability to lift and move material (up to 50 lbs.)
· Standing, walking, sitting for up to 10 hours per day
· Personal Protective Equipment required in production areas. This may include steel-toed shoes, earplugs, safety glasses with side shields, etc.
· Work extended days and/or weekends as needed
Pay: $80,000.00 - $95,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Must have 3 plus years of color matching service.
• Must have 5 plus years of printing service.
Work Location: Remote
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In addition, Toyo Ink America has developed a unique network of distributors, technical specialists and sales/support experts to cover nearly all regions in the U.S. Combined with our local manufacturing, research and digitized color-matching capabilities, our commitment to quality and customer service is as vibrant and reliable as the very color materials we craft.
Position Summary:
The Technical Service Manager purpose is to provide high-quality TECHNICAL SUPPORT FOR printing inks to our customers and support the account managers for additional sales. This responsibility include:
Primary Duties & Responsibilities:
· Always maintain supplier-customer relationship for all customers in the region
· Create technical rapport with customer base
· Troubleshoot and identify ink related issues in the customer pressrooms
· Provide technical support, including inspection results and detailed notes on adjustment activities
· Develop and implement processes in support of efficient and effective operation of inplant/inhouse operations
· Identify appropriate ink chemistries for specific system needs
· Support sales activity to maintain and obtain new business
· Complete Visit and Trial Reports and submit within 48 hours
· Documentation of activity in Pipeline
· Be able to design and conduct training seminars at customer facility (communicating color, formula make up, press-side troubleshooting, etc.)
· Be able to design and conduct training for TIA personnel (communicating color, formula make up, press-side troubleshooting, printing processes, etc.)
· Continuously monitor & improve work processes for increased efficiency
· Comply with all TIA and Customer safety, waste, and chemical/hazardous materials handling practices
· Back-up for TIA customer in-plant operations and/or TIA branch operation locations when needed
· Complete other related duties as assigned by supervisor and/or customer
· Adhere to all Company policies
Essential Skills & Experience:
· High school degree or equivalent
Five (5) plus years of printing experience (Offset and/or Flexography)
· Three (3) plus years of color matching experience
· Satisfactory completion of Farnsworth-Munsell 100 Color Hue Test (or similar)
· Intermediate to advanced troubleshooting knowledge of print issues
· Demonstrated ability to work independently by being self-motivated, knowing how to prioritize work, and excellent organizational and time management skills
· Ability to interact with all levels of staff (production employees through upper management) in a professional, courteous manner
· Reliable, dependable employee with good attendance practices
· Ability to add, subtract, multiply, and divide proficiently; this includes use and calculation of percentages, decimals, fractions, and whole numbers, and the understanding of unit conversions (i.e. kg to lbs.).
· Computer competency using office applications (Word, Excel) and email
· Ability to read and write clearly and concisely
· Become fluent with Company ink systems
· Adhere to all TIA and Customer Company policies & procedures
· Commitment to Company values
Valued but not required skills & experience:
· G7 certification
· College or Technical training
· HazMat Certified
· Shipping/Receiving experience
Working Conditions / Physical Requirements:
· Travel required (50-75%) to various customers and other Toyo locations
· Ability to work with chemicals
· Physical ability to lift and move material (up to 50 lbs.)
· Standing, walking, sitting for up to 10 hours per day
· Personal Protective Equipment required in production areas. This may include steel-toed shoes, earplugs, safety glasses with side shields, etc.
· Work extended days and/or weekends as needed
Pay: $80,000.00 - $95,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Must have 3 plus years of color matching service.
• Must have 5 plus years of printing service.
Work Location: Remote
Apply tot his job
Apply To this Job