Technical Account Manager

Kion is revolutionizing CloudOps and FinOps. We offer a unified approach, delivering multicloud, multi-org, and multi-account visibility and controls, empowering organizations to effectively manage their complex cloud environments from a single, centralized platform. At Kion, you’ll join a team that values collaboration, creativity, and building products that make a real impact for customers across industries. We’re a fast-growing, Series A startup and we believe employees are our most precious resource. While we’re headquartered outside Baltimore, MD and Washington DC, we are committed to a 100% remote-first workforce. In addition, Kion offers excellent compensation and outstanding benefits! If you're passionate about using your expert skills to bring transformational change to a customer’s cloud journey, you'd be a great addition to our team! YOUR ROLE: As a Technical Account Manager at Kion, you are the primary relationship owner and technical advisor for a dedicated portfolio of customers. Your north star is Kion's core value: Turning Customers into Fans . You will run structured weekly and monthly customer syncs, serve as the connective tissue between customers and Kion's Engineering, Product, and Support teams, and own the full customer lifecycle from post-onboarding through renewal. Your customers will span enterprise commercial accounts (life sciences, tech, higher education) and government/defense accounts. Success looks like customers who renew, expand, and advocate for Kion because they trust your technical guidance and feel that you genuinely own their outcomes. YOUR DAY-TO-DAY: Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions WHAT WE ARE EXPECTING FROM YOU (I.E., THE QUALIFICATIONS YOU MUST HAVE): Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts Exceptional written and verbal communication skills; you calibrate your message to the audience, from cloud engineer to executive sponsor Strong organizational skills; you manage a complex, multi-account book without letting commitments slip or customers wonder where things stand Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making Bachelor's degree in a relevant field or equivalent practical experience OUR WISH LIST (I.E., THE QUALIFICATIONS WE WOULD LIKE YOU TO HAVE): Experience with cloud governance, FinOps, or cost management platforms Familiarity with compliance standards: NIST 800-53, CIS Benchmarks, FedRAMP, CMMC Experience with on-premises or customer-hosted (non-SaaS) software deployments Prior experience navigating government or DoW customer environments, procurement processes, and classification constraints Familiarity with infrastructure-as-code tools (Terraform, CloudFormation) Experience with customer success platforms or support ticketing systems Experience using or demonstrating AI-assisted tooling in a customer-facing context Pay Range $118,000 — $128,000 USD WHAT WE WILL PROVIDE IN RETURN: Remote-first culture: Work anywhere in the U.S. with flexible hours. Inclusive environment: We value diverse perspectives and believe great ideas come from everywhere. Excellent compensation and high-quality benefits: including multiple medical plan options to fit your needs and budget, Unlimited PTO, and 3% of direct compensation contribution to your 401(k) (no match required). Growth opportunities: Build cutting-edge cloud solutions with room to explore new technologies and career paths. Mission-driven work: Help organizations simplify and secure their cloud operations at scale. At Kion, we are focused on making people's lives in the cloud easier through innovative products built by passionate employees. If you want to help organizations spend less time managing and governing their cloud, and more time driving value in the cloud, you’ve come to the right place. Apply below and we’ll be in touch shortly!