Technical Account Manager
Technical Account Manager
Location: US Remote
Role Overview
Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments.
This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes.
This is not a purely strategic or sales-led role—success comes from hands-on engagement, proactive execution, and technical credibility.
Level & Scope Definition
Owns execution and outcomes for a defined customer portfolio
Operates with moderate autonomy, escalating complex risks when needed
Focuses on adoption, optimization, and issue resolution
Collaborates cross-functionally but does not own company-wide strategy
Responsibilities
Serve as the primary technical contact for assigned customers
Conduct regular technical reviews, health checks, and adoption planning
Monitor platform usage and proactively identify risks or optimization opportunities
Troubleshoot and coordinate resolution of technical issues with Support and Engineering
Guide customers on best practices across storage, cloud, and file system environments
Support onboarding, migrations, and expansion use cases
Track and manage customer issues, action items, and feature requests
Communicate product updates, security alerts, and roadmap-relevant changes
Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Qualifications
Must-Have
4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Experience with enterprise infrastructure (storage, networking, or cloud)
Working knowledge of CIFS/SMB, NFS, Active Directory
Experience supporting customer environments and troubleshooting issues
Strong communication skills with technical stakeholders
Preferred
Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight
Ideal
Experience supporting file storage or data infrastructure platforms
Managed multiple customer accounts simultaneously
Exposure to AI-driven operational tools or automation workflows
Experience Guidelines
4–7 years total experience
2–4 years in customer-facing technical roles
Prior TAM experience helpful but not required
About Nasuni & Why Work Here (US Remote)
Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. As a Vista-backed SaaS data infrastructure company, we help organizations manage, protect, and activate massive volumes of file data across hybrid and cloud environments.
Our platform transforms traditional file storage into a unified, scalable, and AI-ready data layer—enabling global collaboration, resilience, and intelligent automation.
As a US Remote team member, you’ll work in a high-ownership environment with strong cross-functional collaboration. You’ll solve real customer challenges at enterprise scale while building expertise across cloud, storage, and AI-enabled operations. If you enjoy hands-on problem solving, continuous learning, and delivering measurable customer outcomes, Nasuni offers meaningful growth and impact.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
Best in class employee onboarding and training
"Take What You Need” paid time off policy
Comprehensive health, dental and vision plans
Company-paid life and disability insurance
401(k) and Roth IRA retirement plan
Generous employee referral bonuses
Flexible remote work policy
10 Paid Holidays
Wide array of wellbeing offerings
Pre-tax savings accounts with company contributions
Great team culture and social activities
Collaborative workspaces
Free on-site fitness centers and stocked kitchens in select office locations
Professional development resources
Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
Apply To This Job
Location: US Remote
Role Overview
Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as the primary technical point of contact, helping customers optimize their use of Nasuni’s cloud file data platform across hybrid and cloud environments.
This role is ideal for someone who enjoys solving technical challenges, building strong customer relationships, and working across infrastructure technologies. You will partner closely with Customer Success, Support, and Engineering to ensure customers achieve measurable outcomes.
This is not a purely strategic or sales-led role—success comes from hands-on engagement, proactive execution, and technical credibility.
Level & Scope Definition
Owns execution and outcomes for a defined customer portfolio
Operates with moderate autonomy, escalating complex risks when needed
Focuses on adoption, optimization, and issue resolution
Collaborates cross-functionally but does not own company-wide strategy
Responsibilities
Serve as the primary technical contact for assigned customers
Conduct regular technical reviews, health checks, and adoption planning
Monitor platform usage and proactively identify risks or optimization opportunities
Troubleshoot and coordinate resolution of technical issues with Support and Engineering
Guide customers on best practices across storage, cloud, and file system environments
Support onboarding, migrations, and expansion use cases
Track and manage customer issues, action items, and feature requests
Communicate product updates, security alerts, and roadmap-relevant changes
Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Qualifications
Must-Have
4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Experience with enterprise infrastructure (storage, networking, or cloud)
Working knowledge of CIFS/SMB, NFS, Active Directory
Experience supporting customer environments and troubleshooting issues
Strong communication skills with technical stakeholders
Preferred
Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight
Ideal
Experience supporting file storage or data infrastructure platforms
Managed multiple customer accounts simultaneously
Exposure to AI-driven operational tools or automation workflows
Experience Guidelines
4–7 years total experience
2–4 years in customer-facing technical roles
Prior TAM experience helpful but not required
About Nasuni & Why Work Here (US Remote)
Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. As a Vista-backed SaaS data infrastructure company, we help organizations manage, protect, and activate massive volumes of file data across hybrid and cloud environments.
Our platform transforms traditional file storage into a unified, scalable, and AI-ready data layer—enabling global collaboration, resilience, and intelligent automation.
As a US Remote team member, you’ll work in a high-ownership environment with strong cross-functional collaboration. You’ll solve real customer challenges at enterprise scale while building expertise across cloud, storage, and AI-enabled operations. If you enjoy hands-on problem solving, continuous learning, and delivering measurable customer outcomes, Nasuni offers meaningful growth and impact.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
Best in class employee onboarding and training
"Take What You Need” paid time off policy
Comprehensive health, dental and vision plans
Company-paid life and disability insurance
401(k) and Roth IRA retirement plan
Generous employee referral bonuses
Flexible remote work policy
10 Paid Holidays
Wide array of wellbeing offerings
Pre-tax savings accounts with company contributions
Great team culture and social activities
Collaborative workspaces
Free on-site fitness centers and stocked kitchens in select office locations
Professional development resources
Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
Apply To This Job