Technical Account Manager
About the Role
We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals.
What You’ll Do
Build strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary technical point of contact for customers, providing hands-on support and guidance
Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
Lead customer calls to address questions, provide solutions, and ensure successful outcomes
Manage technical projects such as implementations, data transfers, and system configurations
Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
Relay customer feedback to internal teams to help shape product improvements
Document processes, solutions, and technical knowledge for internal and external use
Manage multiple priorities while maintaining a high level of attention to detail
Provide occasional after-hours support as needed
What You Bring
Strong technical foundation including SQL, APIs, and scripting (Python or similar)
Familiarity with Linux command line and GitHub
Exposure to Go (Golang) is a plus
Ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills with the ability to translate technical concepts to non-technical audiences
Strong organizational skills with the ability to manage multiple projects simultaneously
Customer-first mindset with a focus on delivering outcomes and value
Experience working within SaaS platforms and cloud-based environments
Experience
3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
Experience working with CRM systems and technical troubleshooting tools
Bonus Points
Experience supporting APIs or integrations in a customer-facing role
Professional certifications in relevant technologies or methodologies
Experience mentoring or supporting junior team members
How You’ll Be Measured
Customer satisfaction and feedback scores
Retention and renewal rates across assigned accounts
Successful and timely completion of technical projects
Quality of cross-functional collaboration
Ability to identify opportunities for account growth and expansion
Work Environment
This is a fully remote position
Employees must have access to a quiet, professional workspace
Reliable, secure high-speed internet is required
Camera-on participation is expected for collaborative and customer-facing meetings
Company-issued equipment will be provided
Benefits and Perks
At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply.
Medical, Dental, Vision, and ancillary benefits
401(k) Company Match
Flexible Time Off
Home Office Benefit
Paid Parental Leave
Virtual Events
Company Laptop
and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.
Apply To This Job
We are looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and customer success. This role is critical in ensuring our customers receive exceptional service, ongoing value, and technical guidance. You will act as a trusted advisor, helping customers navigate technical challenges, optimize their use of our platform, and achieve their business goals.
What You’ll Do
Build strong, long-term relationships with key stakeholders across assigned accounts
Serve as the primary technical point of contact for customers, providing hands-on support and guidance
Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
Lead customer calls to address questions, provide solutions, and ensure successful outcomes
Manage technical projects such as implementations, data transfers, and system configurations
Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
Relay customer feedback to internal teams to help shape product improvements
Document processes, solutions, and technical knowledge for internal and external use
Manage multiple priorities while maintaining a high level of attention to detail
Provide occasional after-hours support as needed
What You Bring
Strong technical foundation including SQL, APIs, and scripting (Python or similar)
Familiarity with Linux command line and GitHub
Exposure to Go (Golang) is a plus
Ability to diagnose and resolve complex technical issues efficiently
Excellent communication skills with the ability to translate technical concepts to non-technical audiences
Strong organizational skills with the ability to manage multiple projects simultaneously
Customer-first mindset with a focus on delivering outcomes and value
Experience working within SaaS platforms and cloud-based environments
Experience
3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
Experience working with CRM systems and technical troubleshooting tools
Bonus Points
Experience supporting APIs or integrations in a customer-facing role
Professional certifications in relevant technologies or methodologies
Experience mentoring or supporting junior team members
How You’ll Be Measured
Customer satisfaction and feedback scores
Retention and renewal rates across assigned accounts
Successful and timely completion of technical projects
Quality of cross-functional collaboration
Ability to identify opportunities for account growth and expansion
Work Environment
This is a fully remote position
Employees must have access to a quiet, professional workspace
Reliable, secure high-speed internet is required
Camera-on participation is expected for collaborative and customer-facing meetings
Company-issued equipment will be provided
Benefits and Perks
At Alpine IQ, we believe feedback is a gift, ownership drives impact, and great people build great products. If you are passionate about solving technical challenges and building meaningful customer relationships, we encourage you to apply.
Medical, Dental, Vision, and ancillary benefits
401(k) Company Match
Flexible Time Off
Home Office Benefit
Paid Parental Leave
Virtual Events
Company Laptop
and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities.
Apply To This Job