Technical Account Manager

Build a safer world with us, one incident at a time.Ambient.ai is the leading agentic physical security platform built to prevent incidents and modernize physical security operations. Our products help the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to protect their people, places and assets.Our platform uses state-of-the-art AI to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our talent, engineering, product, design, and marketing teams work from our Redwood City office three days a week. All other Bay Area employees join on Fridays to stay connected and close out the week together.Ready to learn more? Connect with us on LinkedIn| YouTubeAbout the role:Technical Account Managers at Ambient.ai are responsible for helping some of the world’s largest enterprises successfully deploy and operationalize a highly configurable AI platform in complex security environments.This is not a traditional Customer Success role, and it is not a pure post-sales engineering role. It sits in the middle.The best people in this role combine customer leadership, technical curiosity, and strong execution. They can build credibility with technical and operational teams, drive clarity across multiple stakeholders, and keep momentum high from implementation through long-term adoption and growth.If you enjoy working on complex customer problems, learning nuanced technology, and turning large enterprise deployments into real business outcomes, this is a high-impact role with significant visibility and ownership.What you'll do:Own customer outcomes from post-sale implementation through renewal, adoption, and expansionLead customers through deployment, onboarding, testing, training, and operational rolloutPartner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomesDevelop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environmentsNavigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignmentBuild trusted relationships with both day-to-day users and executive stakeholders.Capture customer feedback and field insights to help shape product, process, and go-to-market improvementsIdentify opportunities to deepen customer impact and expand the partnership over timeTravel up to 30%What you'll bring:7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technologyExperience managing multi-stakeholder programs or implementations in enterprise environmentsA strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit togetherA customer-facing style that combines structure, urgency, and relationship-building.Strong problem-solving skills and sound judgment in ambiguous or fast-moving situationsExcellent written and verbal communication skillsA high degree of ownership, adaptability, and follow-throughWhat makes someone successful here:Successful TAMs at Ambient.ai tend to have a strong balance of two capabilities:Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex systemStrong account leaders who can drive action, align stakeholders, and keep customer programs movingStrong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomesBonus points for:Experience in enterprise SaaS, security technology, or other operationally complex environmentsExposure to networking, infrastructure, systems integration, or AI-driven productsExperience in consulting, transformation, or other roles that required structured problem-solving and executive communicationWhy join us:We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOneRegular Full-time employees receive stock options for the opportunity to share ownership in the success of our company Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)The latest tech and awesome swag will be delivered to your doorEnjoy a full range of opportunities to connect with your awesome co-workersWe love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist#LI-RemoteAmbient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.

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