Technical Account Manager

About OpenObserveOpenObserve is a fast-growing, venture-backed observability platform that helps enterprises manage their logs, metrics, and traces at scale. Our platform processes petabytes of data daily for Fortune 10 companies and thousands of other organizations globally. We're known for our superior performance, cost-effectiveness, and ease of use compared to traditional solutions like Splunk and Elasticsearch.Role OverviewWe're seeking a Technical Account Manager to serve as the primary technical liaison between OpenObserve and our enterprise customers. You'll be responsible for ensuring the success of our largest deployments, focusing on customer satisfaction, technical guidance, and maintaining strong relationships with key stakeholders.Key ResponsibilitiesServe as the primary technical point of contact for enterprise customers, providing guidance on OpenObserve's implementation, optimization, and best practicesManage day-to-day technical relationship with customers, ensuring high satisfaction and successful adoption of OpenObserve's features including logs, metrics, traces, dashboards, and alertsCoordinate technical support for large-scale deployments processing petabytes of data dailyWork closely with the engineering team to escalate customer issues and feature requestsConduct regular technical reviews and business reviews with customersMonitor customer health, usage patterns, and proactively identify opportunities for optimizationProvide training and documentation to customer teams on OpenObserve's features and capabilitiesRequirements5+ years of technical experience, with at least 3 years in customer-facing technical rolesStrong understanding of observability, logging, and monitoring systemsExperience with enterprise logging solutions such as Splunk, Elasticsearch, or similar platformsExcellent problem-solving skills and ability to handle complex technical deploymentsStrong communication skills in English with ability to interact with both technical and non-technical stakeholdersExperience in managing enterprise customer relationshipsPreferred QualificationsPrevious experience as a Technical Account Manager in a SaaS or enterprise software companyKnowledge of cloud platforms (AWS, GCP, Azure)Understanding of modern observability practices and toolsExperience with large-scale data processing systemsBackground in software development or systems engineeringBenefitsOpportunity to work with Fortune 10 companies and cutting-edge technologyCompetitive salary and equity packageWork with a global team building the future of observabilityProfessional development opportunitiesRemote work flexibility

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