Tech Customer Support Specialist
What we’re looking for We’re looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use. This role is perfect for someone who’s technically curious, enjoys problem-solving, and thrives on creating great customer experiences. Responsibilities Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions. Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use. Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges. Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self-service. Qualifications +3 years in SaaS support or a customer-facing technical role (startup or fast-growth environment a plus). Ability to quickly self-learn new software and become a subject matter expert without constant guidance. Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics). Excellent written and verbal communication in English (B2 high or C1). Empathy, patience, and a customer-first mindset. Bonus: Experience writing documentation, support articles, or training content. What's in It for You • Fully remote — work from anywhere. • USD salary — competitive pay aligned with US market rates. • Benefits — PTO and other perks depending on the client. • Work with US-based companies building exciting, impactful products. • Join collaborative, high-performance teams that value your input and expertise.