Tech Customer Support Specialist
What we’re looking for We’re looking for a Tech Customer Support Specialist to join a fast-growing SaaS company that helps thousands of businesses worldwide scale smarter with data-driven tools. You’ll become a subject matter expert on the platform, helping users solve technical issues, guiding them through setup, and ensuring they have a seamless experience from onboarding to advanced use. This role is perfect for someone who’s technically curious, enjoys problem-solving, and thrives on creating great customer experiences. Responsibilities • Resolve support tickets by troubleshooting technical issues (API integrations, custom domain setup, general product use) and providing clear solutions. • Respond to live chats: Answer real-time questions ranging from subscription and onboarding to more advanced product use. • Host quick support calls: Take scheduled Zoom calls (usually <30 min) to guide customers through specific challenges. • Document solutions: Create and maintain Knowledge Base articles for both customers and the internal team, helping reduce support volume and empower self-service. Qualifications • +3 years in SaaS support or a customer-facing technical role (startup or fast-growth environment a plus). • Ability to quickly self-learn new software and become a subject matter expert without constant guidance. • Familiarity with API integrations (especially Zapier and CRMs), and custom domain setup, like creating CNAME records and A records (you don’t need to be an engineer, but you should be comfortable learning the basics). • Excellent written and verbal communication in English (B2 high or C1). • Empathy, patience, and a customer-first mindset. • Bonus: Experience writing documentation, support articles, or training content. What's in It for You • Fully remote — work from anywhere. • USD salary — competitive pay aligned with US market rates. • Benefits — PTO and other perks depending on the client. • Work with US-based companies building exciting, impactful products. • Join collaborative, high-performance teams that value your input and expertise. Apply tot his job