Team Member Customer Care - Part Time - Work At Home (OK, AL, GA Applications Only)

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.

Job Description:
Education:

High school diploma or equivalent required


Work Experiences:



6+ months experience in a customer service-related role required
Experience in an Omni Channel Contact Center environment preferred
Previous Work at Home experience preferred



Skills:

Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
Maintain the customer’s perspective as a driving force behind activities
Strong analytical, problem solving and creative thinking skills
Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos)
Ability to toggle multiple web browsers, with dual monitors
Excellent keyboarding skills
Self-motivated and able to work independently and within a team setting
Knowledge of customer service principles and best practices
Familiarity with Academy’s product lines preferred
Bilingual (Spanish and English speaking) a plus


Responsibilities:

Answer incoming customer contacts (calls, chats, emails) in a professional manner
Respond to customer inquiries through multiple channels, as needed
Research and troubleshoot problems and provide resolutions by using available resources
Provide customers with product and service information
Identify and escalate priority issues
Follow-up with customers, when necessary
Document customer contacts, as required
Develop a thorough understanding of Academy policies, procedures, and safety rules
Duties may change; team member may be required to perform other duties as assigned


Home Office Requirements:
Internet

Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem)
Speed: Minimum download speed of 5.0 MBPS (preferably 75+)
At least 4 GB of available RAM
Data Usage 1024 GB (1 Terabyte)


Hardware

1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided


Environment

Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.


Physical Requirements & Attendance:

Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
Available to work weekends and all holidays except for Christmas Day

Part time

Equal Employment Opportunity
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.


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