Team Manager, Financial Crime Overnight Team

Overview We are looking for night owls with extensive people management experience to support our Overnight team, working 12:30am - 9:00am, as they complete a diverse range of fraud and financial crime tasks. This role is key to ensuring that we keep our customers safe no matter the time of day. Our Overnight team is most effective when they have a holistic understanding of the threats that we need to prevent, which means that all financial crime and fraud work is tackled as one Overnight team with multi-skilled individuals. The ideal candidate for the Overnight Anti-Money Laundering Team Manager role should be ready to display a robust blend of Financial Crime expertise and proven leadership ability. Responsibilities Managing the personal & professional development of approximately 11 Financial Crime Investigators Fostering an empathetic, high-performance culture in the team Providing technical coaching, feedback, and advice relating to financial crime tasks Handling first-level technical escalations from Financial Crime Investigators Analysing and driving improvement in team performance, and reporting relevant insights to your Operations Manager Monitoring and maintaining service level adherence on the work completed by the team Aggregating feedback from the team, and ensuring it\'s passed on to inform business change Communicating and embedding change within the team Contributing to a strong control environment by minimising breaches and risk events Reviewing complaints attributed to the team and identifying opportunities for improvement Conducting job interviews for Financial Crime Investigators and contributing to hiring decisions Chairing employee relations cases and making decisions consistent with Monzo\'s values Effectively drive a high level of team-wide engagement despite atypical working hours Qualifications Recent experience conducting financial crime investigations in an operational setting with subject matter expertise Confident handling escalations and providing technical coaching and feedback relating to Financial Crime Holder, or active pursuit, of the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification Experience leading teams of people (not necessarily in financial crime or fraud) Clear and inspiring communicator, with excellent written and verbal English Empathetic and supportive leadership style Strong prioritisation and risk assessment skills in an operations environment Overnight work experience is a plus; consider how overnight working will complement your lifestyle Location & Hours Remote (UK) Salary & Benefits UK Remote | £32,200 - £40,750 + an additional £5,004 per annum / £417 per month allowance for overnight working + Stock Options + Benefits About Monzo We\'re on a mission to make money work for everyone. We\'re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We\'re not about selling products - we want to solve problems and change lives through Monzo. Hear from our UK team about what it\'s like working at Monzo. Application Details UK Remote | Closing Date for Applications is Tuesday 21st October at 5pm. #LI-DR #LI-Remote Equal opportunities for everyone Diversity and inclusion are a priority for us and we\'re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we\'re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We\'re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don\'t need full or birth names at application stage #J-18808-Ljbffr Salary: GBP 32200 - 40750 per year