Team Lead (Bangalore, KA, IN)

Location: Bangalore (Work From Home) Grade: F2 Designation: Team Lead (Loss Mitigation) Process: Guild Mortgage Servicing Number of Positions: 01 Minimum Criteria: All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees. Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st February 2026. Performance rating of CME or above in the last appraisal No documented disciplinary issues/PIP in the last 12 months. Role & Responsibilities: Lead and supervise a Mortgage Servicing team to meet SLA, productivity, and quality targets. Manage work queues, daily workflows, and production metrics. Maintain daily/weekly, monthly performance and production reports. Partner with client partners and in-house team on workflow planning, process improvement, training, and special projects. Recommend operational enhancements to improve efficiency and client satisfaction. Collaborate with internal teams to ensure smooth operations and timely issue resolution. Handle escalations and resolve complex customer or client queries. Coach and develop team members while monitoring performance and attendance. Educational/Professional Qualifications: Bachelor’s degree required 5 plus years of US Mortgage Servicing experience, preferably in Loss Mitigation/Home Retention Flexibility to work night shifts and support extended hours/weekends when required. Required Skills: Strong understanding of the US Mortgage processes, especially Loss Mitigation/Home Retention. Ability to interpret and work with a variety of mortgage servicing documents. Excellent verbal and written communication skills for client/vendor interactions. Demonstrated leadership, customer service, and negotiation skills. Strong analytical and decision-making abilities with attention to detail. Proficiency in data analysis and reconciliation as needed. Ability to manage multiple priorities in a deadline-driven environment. Proficient in MS Office and capable of working effectively in collaborative, team-oriented environments Selection Procedure: HR Screening Personal Interview Application Process & Timelines: Last date to apply on the job posting is 20th February 2026 PS: Strictly no extension allowed on Timelines The selected candidates must be released within 30 days from the date of the announcement of the results.