Team / Account Manager - AU Dayshfit, Remote-Philippines
This is a remote position.
Industry: NDIS
Type: Full Time
Rate: 10 AUD/hour
At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.
This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.
What You’ll Be Doing:
Oversee daily account operations and ensure smooth client servicing
Manage and support a team of Virtual Assistants and/or support staff
Act as the main point of contact for assigned client accounts
Build strong client relationships through proactive communication and problem-solving
Coordinate internal teams to ensure tasks, timelines, and deliverables are met
Monitor account performance, team productivity, and client satisfaction
Handle escalations and provide operational solutions when needed
Identify opportunities to improve processes and client retention
Assist with onboarding new accounts and maintaining long-term partnerships
Collaborate closely with management to ensure operational excellence
What’s In It for You?
Permanent Work From Home
AU Morning Shift
HMO on your first year
Paid Leave Credits
Supportive and collaborative team environment
No commute, no traffic, no unnecessary office stress
Long-term career growth opportunities
What You Need to Bring:
At least 3 years of experience in operations, account management, customer success, or team leadership
Previous experience handling teams in a remote/work-from-home setup is highly preferred
Strong client communication and stakeholder management skills
Background in sales, account management, or client-facing roles is a plus
Ability to multitask, prioritize, and manage multiple accounts/projects
Experience using CRM systems and operational tools
Strong problem-solving, organizational, and leadership skills
Proactive mindset with the ability to work independently
Experience in the NDIS industry is an advantage but not required
We’d Love Someone Who:
Can lead a team while keeping clients happy
Knows how to balance operations and relationship management
Is calm under pressure and solutions-oriented
Takes ownership and genuinely cares about delivering results
Understands that strong operations are what keep clients long-term
Apply To This Job
Industry: NDIS
Type: Full Time
Rate: 10 AUD/hour
At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.
This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.
What You’ll Be Doing:
Oversee daily account operations and ensure smooth client servicing
Manage and support a team of Virtual Assistants and/or support staff
Act as the main point of contact for assigned client accounts
Build strong client relationships through proactive communication and problem-solving
Coordinate internal teams to ensure tasks, timelines, and deliverables are met
Monitor account performance, team productivity, and client satisfaction
Handle escalations and provide operational solutions when needed
Identify opportunities to improve processes and client retention
Assist with onboarding new accounts and maintaining long-term partnerships
Collaborate closely with management to ensure operational excellence
What’s In It for You?
Permanent Work From Home
AU Morning Shift
HMO on your first year
Paid Leave Credits
Supportive and collaborative team environment
No commute, no traffic, no unnecessary office stress
Long-term career growth opportunities
What You Need to Bring:
At least 3 years of experience in operations, account management, customer success, or team leadership
Previous experience handling teams in a remote/work-from-home setup is highly preferred
Strong client communication and stakeholder management skills
Background in sales, account management, or client-facing roles is a plus
Ability to multitask, prioritize, and manage multiple accounts/projects
Experience using CRM systems and operational tools
Strong problem-solving, organizational, and leadership skills
Proactive mindset with the ability to work independently
Experience in the NDIS industry is an advantage but not required
We’d Love Someone Who:
Can lead a team while keeping clients happy
Knows how to balance operations and relationship management
Is calm under pressure and solutions-oriented
Takes ownership and genuinely cares about delivering results
Understands that strong operations are what keep clients long-term
Apply To This Job