Tax Specialist

Vanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable. The Tax Specialist is responsible for processing tax invoices accurately and timely, managing a large group of loans, and ensuring that tax bills are paid according to required documentation. Responsibilities Processes payments to Tax Authorities ensuring timely and accurate payment of tax bills Ensures individual county requirements are met regarding attached forms or documents as needed Maintains a sequence of loans and follows-up in a timely manner Utilizes Taxing Authority websites to retrieve tax bills and audits bills ensuring all tax projections are considered and setup accurately Requests Tax Bills from customers and Taxing Authorities via mail, email, and phone Inputs updated information for tax suppliers and address changes Researches accounts for new county requirements and tax exemptions and updates accordingly Assists in reviewing penalty and interest write offs Participates with reviewing and resolving internal and compliance audit exceptions Monitors the Tax Tracking queue and assists with making updates as needed Handles new loan set up and determines accurate tax projections in the Tax Tracking system along with verifying amounts for correct escrow payment consideration Researches Property Assessments on 3rd party websites and updates the system for appropriate handling Reviews returned checks for appropriate action Analyzes Tax suits in order to recommend payment to upper management Investigates Tax levies to ensure funds are coming from the appropriate accounts Audits loans that are not registered with the county and communicates with customers on how to appropriately register their home Monitors all tax projections to ensure appropriate payment is made to the accurate tax authority Completes all internal customer service requests in a timely and efficient manner Connects with customers, 3rd parties, and vendors via phone and by email to educate or request necessary information Processes county required forms such as Assessments, Refunds, Payoffs, Registration, Reallocation of Funds, and Moving Home Audits Government Servicing loans as assigned Skills High School diploma or equivalent required Minimum 1 years related experience required Basic computer skills with ability to type at least 25 wpm Ability to communicate effectively and efficiently via phone, email, and person to person Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken Ability to manage multiple and/or conflicting responsibilities Great attention to detail and organizational skills Ability to work in a team environment Knowledge of all company/department policies and procedures, as well as all applicable state and federal lending regulations College preferred 1-2 years related experience preferred Benefits Medical and Dental Plan with Prescription Coverage and Vision. Competitive benefits including 401(K) includes 100% company match of the first 4%. Paid time off days (PTO), maternity/paternity leave, and holidays. Community involvement including Volunteer Paid Time Off (VTO). Tuition Assistance for your first degree. Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant. Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. Collaborative and energetic work environment. Professional development and promotional opportunities. Competitive bonus programs. Company Overview At Vanderbilt Mortgage, we believe homeownership makes lives better. It was founded in 1974, and is headquartered in Maryville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is