Systems Technician
Clune Construction Company is a recognized leader in the construction industry, known for valuing excellence and investing in its people. The Systems Technician role involves providing top-tier support to end users through the Service Desk, maintaining the desktop environment, and assisting with onboarding and technology research. This position requires a customer-focused approach to meet service delivery demands and may involve travel to regional offices. Responsibilities Provide level 1 and level 2 support to end users including computer builds and general troubleshooting Assist with onboarding of new users including computer builds, phone setup, and training of users on our systems Research and vet new technologies for potential field/end user use in line with Company goals and initiatives Become a subject matter expert for critical apps as assigned Attain SME status for mission critical apps at the user level Implement/support systems and procedures implemented by Director of IT, Infrastructure Manager and Service Desk Supervisor Skills Excellent verbal and written communication skills Analytical and troubleshooting skills Ability to communicate effectively with users of all technical levels Strong focus on customer service Fast learner with the desire and ability to learn new technical skills Able to travel overnight on occasion Available for on-call hours Associate's or Bachelor's degree in CIS preferred, or equivalent amount of education and years of experience in a technical support role Hardware experience including desktop/laptops, networking, servers, etc Knowledge of the following technologies preferred: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management Familiarity with help desk ticketing systems and ITIL concepts a plus A+ certification preferred Benefits Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company Employee Stock Ownership Plan 401k Retirement Plan with Company Match Employee Assistance Program Company-paid and Voluntary Life Insurance Plans Company-paid Short Term and Long Term Disability Flexible Spending, Dependent Care and Commuter Plans Career Development through Mentoring Program, Learning & Development, Continuing Education Fitness Program Pet Insurance Company Overview Clune is a national, employee-owned general contractor, with more than 1000 talented professionals located in seven offices across the U.S. It was founded in 1997, and is headquartered in Chicago, IL, US, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship Clune Construction Company has a track record of offering H1B sponsorships, with 7 in 2025, 5 in 2024, 2 in 2023, 7 in 2022, 10 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.