Systems Support
Description
The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, inclusion, and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
What You Will Do
In this role, you will:
Facilitate timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation.
Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.
Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed
Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Identify redundant support processes and develop tools for automation.
Maintain and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.
What We Are Looking For
Required Professional Qualifications
2+ years of related industry experience
Working knowledge of MS SQL
Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.
Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.
Familiarity with Microsoft SQL Server Management Studio or similar program
Use pre-defined queries to research database errors, performing basic query manipulation
Personal Qualifications
Works well within a team environment and takes ownership of personal work product
Proficiency in the use of computers and other general office equipment
Proficiency in Microsoft Office Suite
Attention to detail
Excellent problem-solving skills
Strong communication skills (both written and verbal)
Able to productively respond to change
Excellent organization and time management skills
Location
This role is based out of the Milliman office in Dallas, Texas, but candidates hired into this role may work remotely anywhere in the US. The expected application deadline for this job is August 31, 2026
Compensation
The overall salary range for this role is $71,170 - $131,905. For candidates residing in:
Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $82,455 - $131,905.
All other locations the salary range is $71,700 - $114,700.
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Benefits
We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:
Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
#LI-REMOTE
#LI-AS1
The Systems Support Analyst is primarily responsible for providing technical system support to internal business users in accordance with EBAC Technology Service Level Agreements. Provide system-level support of multi-user operating systems, hardware and software tools, including configuration, maintenance, and support of these systems.
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development, and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, inclusion, and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
What You Will Do
In this role, you will:
Facilitate timely, open and clear communications between Milliman and external vendors in all facets – system issues, enhancements, meetings, announcements and posted documentation.
Data management and reporting via SQL, including, but not limited to queries, data loading, and data manipulation.
Troubleshoot and resolve hardware, software, and connectivity problems, escalating to Technical Operations as needed
Select among authorized procedures and seek assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Identify redundant support processes and develop tools for automation.
Maintain and expand current documentation. Document system problems and resolutions for future reference; document Support processes and procedures.
What We Are Looking For
Required Professional Qualifications
2+ years of related industry experience
Working knowledge of MS SQL
Ability to navigate and interpret database schemas, including tables, views, stored procedures, and relationships.
Competence in creating and executing UPDATE, DELETE, and INSERT statements safely and efficiently.
Familiarity with Microsoft SQL Server Management Studio or similar program
Use pre-defined queries to research database errors, performing basic query manipulation
Personal Qualifications
Works well within a team environment and takes ownership of personal work product
Proficiency in the use of computers and other general office equipment
Proficiency in Microsoft Office Suite
Attention to detail
Excellent problem-solving skills
Strong communication skills (both written and verbal)
Able to productively respond to change
Excellent organization and time management skills
Location
This role is based out of the Milliman office in Dallas, Texas, but candidates hired into this role may work remotely anywhere in the US. The expected application deadline for this job is August 31, 2026
Compensation
The overall salary range for this role is $71,170 - $131,905. For candidates residing in:
Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $82,455 - $131,905.
All other locations the salary range is $71,700 - $114,700.
A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.
Benefits
We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:
Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.
#LI-REMOTE
#LI-AS1