Systems Engineer IV

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Role Description


The Microsoft Exchange/Messaging Engineer supports the Peace Corps in Washington, DC. As part of the Office of the Chief Information Officer (OCIO), this position focuses on providing expert level development, operations and maintenance, engineering and architecture design, integration, and testing services for the Peace Corps Exchange and Messaging systems.



In-depth knowledge of Microsoft-based infrastructure design and development


Messaging and directory services best practices


Advanced knowledge of systems administration, operations, and management


Expert-level experience planning, documenting, installing, managing, monitoring, and troubleshooting high-availability Exchange Server 2016 and 2019 environments


Configuration of Microsoft Enterprise Exchange in support of Peace Corps users across multiple AD domains



This position is remote to the Washington, DC area.


Qualifications



A minimum of a Bachelor’s degree


At least six (6) years of experience supporting, designing, migrating, troubleshooting, and optimizing Microsoft Exchange and related enterprise services


6-8 years of technical experience with installation, upgrades and maintenance of various server and network support systems preferred


At least 6-8 years of experience in designing, implementing, and managing Microsoft Exchange and Office 365 environments


Thorough working knowledge of Windows Server 2019 and 2022


Ability to identify and troubleshoot server performance issues using native Windows Server tools and utilities


Strong experience with Exchange 2019, planning, deploying, and migration


Experience with PowerShell commands needed to manage Active Directory features, roles, mailboxes, performance, and troubleshooting


Extensive knowledge of AD architecture - databases and logs, mail routing, and protocol support



Requirements



Must be able to maintain a Peace Corp Clearance for access to facilities, equipment and property


Relevant certifications (e.g., Microsoft Certified: Exchange Server, Intune, or Azure)



Benefits



Comprehensive health insurance (Medical, Dental, Vision)


Company Life Insurance


Short-Term and Long-Term Disability Insurance


401(K) Immediate Vesting


Professional Development Assistance


Legal Aid Assistance Program


Family Planning / Fertility Assistance


Personal Time Off


Observance of Federal Holidays



Key Duties and Responsibilities



Supports the overall health of technologies associated with the Enterprise Messaging environment


Provides Microsoft Enterprise Exchange operational configuration management support


Provides Cisco IronPort technical expertise in the management, maintenance, and problem resolution


Monitors the health of Messaging systems with provided event management tools


Implements monitoring tools thresholds and conducts proactive event remediation


Ensures that any latency is identified and mitigated/remediated upon discovery in accordance with required response times


Identifies and troubleshoots server performance issues using native Windows Server tools and utilities


Monitors availability of system upgrades


Creates and maintains knowledge base, configuration, and support documentation


Creates documentation, diagrams, and flowcharts detailing automation and orchestration processes


Ensures the stability and integrity of Active Directory, MS Exchange 2013/2016, MS Skype, and other MS technologies


Maintains Active Directory/Exchange management/administration


Supports and monitors Active Directory replication in multi-site environment


Manages Group Policy; Manages Active Directory trusts


Conducts Exchange and Active Directory scripting and PowerShell


Manages and maintains Active Directory and Exchange backup and disaster recovery



Physical Demands



Work is primarily performed in an office environment


Regularly required to sit


Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls


Required to speak and hear


Occasionally required to stand, walk and stoop, kneel, crouch, or crawl


Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds


Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus


Exposed to general office noise with computers, printers, and light traffic




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