Systems Analyst

Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you! We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You’ll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders. What's in it for you: Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking ✅ Is that you? 2+ years of experience in IT support and incident management Hands-on experience troubleshooting hardware, operating systems, networks, and web applications Solid Linux and Windows administration skills (services, networking, logs, performance) Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog) Familiar with cloud platforms (AWS, Azure) — core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling. Understanding of web application architecture and servers (Apache, NGINX, IIS) Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls) Intermediate+ English level (verbal and written) Excellent communication, collaboration, and documentation skills Flexibility and adaptability in a 24/7 support environment Ability to follow processes consistently Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows Analytical mindset and logical approach to troubleshooting Desirable: Familiarity with Prometheus, Grafana, and PagerDuty Experience with Jira and Confluence Experience with MongoDB and container management tools (k8s, Docker) Understanding of cloud-based infrastructure principles Key responsibilities and your contribution In this role, you’ll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You’ll work in rotating 8-hour shifts that include days, evenings, nights, and weekends. Provide technical support for client applications, including incident response, troubleshooting, and escalation when required Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data Monitor system health and performance using DataDog and LogicMonitor Configure and maintain DataDog monitors, dashboards, and alerts Suggest improvements to application performance and reliability based on analysis Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions What's working at Dev.Pro like? Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background We are 99.9% remote — you can work from anywhere in the world Get 30 paid days off per year to use however you like — vacations, holidays, or personal time ✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child ⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months We pay in U.S. dollars and cover all approved overtime Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events Our next steps: ✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer Interested? Find out more: How we work LinkedIn Page Our website IG Page About the company At Dev.Pro , we partner with businesses worldwide, from startups to Fortune 500 companies — across fintech, retail, hospitality and beyond. With a remote‑first mindset and a team in 55+ countries, we focus on aligning technical expertise with client needs, communicating clearly, and staying adaptable as priorities shift. This commitment to ownership and flexibility helps us create lasting partnerships — so you can focus on what you do best.